RingCentral : Unify your communications and improve your customer service

RingCentral allows your employees to communicate and collaborate on any device through a single platform. The software integrates multiple functionalities that are essential to good communication:

• Phone
• Message
• Video

All of this is offered in a seamless and easy-to-use solution to assist your teams in their internal and external communication.

Benefit from a complete cloud phone system

RingCentral's telephony features make it easier than ever for you to communicate by phone:

• Use the app on your mobile, desktop, or desk phone.
• Automate with tight integrations across all the popular business apps.
• Add new lines, devices, offices, and remote teams in no time.
• Monitor call quality, usage, device status, and alerts. Use pre-built live reports, performance reports, and more.
• Make calls and texts via your own RingCentral number and keep your personal number private.

Opting for RingCentral means that your teams can stay in touch with a reliable platform. So don't wait any longer and switch to next generation telephony with RingCentral.

Simplify team messaging

Chat, share all types of files, collaborate, and get work done - organised your way:

• Reduce business communication clutter with dedicated folders and threads for projects, topics, and teams.
• Streamline work with customers and partners by inviting anyone to join the conversation.
• Quickly switch to a phone of video call from your chat thread.
• Send files, pin documents and connect to the team collaboration tool you're already using.

Run dynamic and seamless video conferences

With RingCentral's video conferencing functionality, enable your teams to create and work effectively through seamless meetings, regardless of location:

• Connect hybrid teams over HD video and audio across multiple devices.
• Create immersive meetings and benefit from extensive meetings insights with RingCentral's AI.
• Switch from video calls to chat threads and back again with one click on the same interface.
• Secure your conversations with multiple security systems.

Go beyond customer support with an collaborative contact centre

Offer useful services to your customers across contact channels to keep them coming back for more. RingCentral provides simple, intelligent support that enable you to better help your customers around the clock. 

• Connect your customers to a qualified person to address their issues and help them as quickly as possible, 
• Optimise your agents' schedules to reduce interruptions and provide a better customer experience by reducing queues, 
• Track your KPIs, reports and agents to adopt your strategy and increase sales.