Field Service Lightning is tailored for businesses seeking to optimise their field operations. This cutting-edge software caters to service managers, dispatchers, and technicians, offering real-time insights, streamlined scheduling, and robust mobile capabilities, clearly distinguishing it from competitors in the market.

What are the main features of Field Service Lightning?

Optimised Scheduling

Efficiently manage appointments and get the best out of your team with advanced scheduling capabilities. This feature leverages intelligent algorithms to ensure the most suitable technician is assigned to each job, reducing travel time and increasing productivity.

• Automated appointment scheduling
• Real-time job status updates
• Geolocation tracking for technicians

Comprehensive Mobile Solution

The need for data on-the-go is met with Field Service Lightning's mobile solution. Technicians have access to all necessary information directly on their devices, reducing paperwork and enhancing service quality.

• Access to job details anytime
• Offline functionality for remote locations
• Photo attachment for jobs

Insights and Analytics

Gain crucial insights into your field operations with in-depth analytics. These tools allow managers to track performance, identify areas for improvement, and make informed decisions to drive efficiency.

• Detailed service reports
• Key performance indicators
• Custom dashboards

Customer Communications

Enhance customer satisfaction with improved communication tools. Keep clients informed through each step of the service process, offering a seamless experience that builds trust and loyalty.

• Automated customer updates
• Feedback collection after service
• Integrated customer databases