Gesatel : Streamline Your Call Centre Operations Efficiently
Gesatel: in summary
What are the main features of Gesatel?
Intelligent Call Routing
Gesatel's intelligent call routing ensures swift and efficient connection between customers and the right agents, enhancing the overall customer experience. This feature employs smart algorithms to assess real-time scenarios and direct calls accordingly, providing optimal service.
- Smart call distribution to the most suitable agents
- Priority-based queue management
- Customisable routing rules for enhanced flexibility
Real-Time Analytics
Gain actionable insights with Gesatel's real-time analytics, designed to elevate your call centre performance. It empowers you with comprehensive data analysis to make informed decisions and improve operational efficiency.
- Detailed performance metrics and reports
- Live monitoring of key performance indicators (KPIs)
- Customisable dashboards for targeted data views
Seamless CRM Integration
Gesatel seamlessly integrates with popular CRM systems, allowing for a unified approach to customer relationship management. This integration streamlines workflows and ensures agents have access to up-to-date customer information.
- Automated data synchronisation with CRM platforms
- Enhanced customer profile visibility for agents
- Streamlined task management for improved efficiency
Gesatel: its rates
Installation
€750.00
/unlimited users
Abonnement
€250.00
/year /unlimited users
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