Custplace is a premier solution tailored for businesses seeking to enhance their customer relationship management and feedback handling processes. Ideal for medium to large enterprises, its key features include automated feedback collection, powerful analytics, and seamless integration with existing systems.

What are the main features of Custplace?

Automated Feedback Collection

Custplace excels in gathering customer feedback without manual intervention. This feature ensures that all relevant data is collected systematically and efficiently, allowing businesses to focus on improving their services.

• Real-time surveys and polls
• Voice of Customer (VOC) programs
• Automated request follow-ups

Advanced Analytics and Reporting

Custplace provides deep analytical insights into customer feedback data. This empowers businesses to make data-driven decisions and better understand customer needs and satisfaction levels.

• Customisable dashboards and reports
• Sentiment analysis
• Trend identification over time

Seamless System Integration

Ensure smooth operation with Custplace's ability to easily integrate with existing CRM, ERP, and other enterprise systems. This connectivity ensures that feedback is efficiently channelled and acted upon without disrupting ongoing operations.

• API connectivity
• Plugins for popular CRM systems like Salesforce and Zoho
• Support for ERP integration such as SAP and Oracle