IT Service Management (ITSM)

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IT governance, or how to align information systems and business strategy
Definition
IT governance, or how to align information systems and business strategy
What is IT governance and how can it serve the company's business objectives by creating value? We take a closer look at this framework and how it is applied.
What are the different ITIL processes? The complete guide
Definition
What are the different ITIL processes? The complete guide
How can ITIL be used as a framework for structuring and managing your ITSM processes? Discover the benefits and details of the ITIL V2, V3 and V4 processes.
Capacity Planning: the Ultimate Guide
Definition
Capacity Planning: the Ultimate Guide
What is capacity planning and how can you use it to best align your human and material resources with the needs of your business? Find the answers in our guide!

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