IT Service Management (ITSM)

Definition IT governance, or how to align information systems and business strategy What is IT governance and how can it serve the company's business objectives by creating value? We take a closer look at this framework and how it is applied.

Definition What are the different ITIL processes? The complete guide How can ITIL be used as a framework for structuring and managing your ITSM processes? Discover the benefits and details of the ITIL V2, V3 and V4 processes.

Definition Capacity Planning: the Ultimate Guide What is capacity planning and how can you use it to best align your human and material resources with the needs of your business? Find the answers in our guide!