AI and training, or how artificial intelligence is transforming learning
The subject of artificial intelligence is on everyone's lips, and many professionals are wondering how it is changing the world of work. For many, a tool like ChatGPT has become a real day-to-day support, capable of significantly boosting productivity.
Of course, this revolution has not gone unnoticed by the training sector.
Organisations and companies alike understand that AI and training now need to work together, to save time while providing a better experience for the key stakeholders: the learners.
What are the use cases associated with artificial intelligence, and what are the concrete benefits? And what tools can be used?
Follow the guide 👉.
The impact of AI on training
To begin with, a quick reminder of what is meant by artificial intelligence. It is a technology that exploits algorithms and data models, with the aim of performing complex functions that are usually the preserve of the human brain.
As a result, it has begun to transform various sectors, including training, where its impact can be felt through the following three dimensions:
- 🙂 More personalisation: AI enables unprecedented personalisation of educational pathways. By taking into account data relating to learners' performance and preferences, intelligent systems adapt content as well as methods according to individual needs.
- 🤖 More automation: artificial intelligence helps to automate administrative and organisational tasks, freeing up time for trainers.
- 🔎 More analysis: AI is equipped with enhanced analysis capabilities, particularly predictive, to find out what's working properly, but also to detect early warning signs of dropping out.
By exploring these different facets, we can see how artificial intelligence is redefining the training landscape and opening up the field of possibilities, as the use cases below demonstrate.
How can AI be used in training? 4 use cases
#1 Truly adapted learning paths (adaptive learning)
Where the impact of artificial intelligence is felt most is in the quality of the learning paths themselves : the technology makes it possible to go even further in terms of personalisation.
Organisations and companies have long understood the benefits of offering content and teaching methods that match the profile of each learner. This was made possible by pre-assessments.
But today, with AI, we are developing more tailor-made solutions. This is what we call adaptive learning, i.e. courses that can be adapted in real time according to the student's interactions with the educational material 🧑🏫.
In other words, thanks to the data collected, the programme is constantly adapted to the student's level and progress in the course.
#2 Accelerated construction of learning content
Before AI, the construction of training programmes was very time-consuming for designers. Imagine doing it all by hand, immersing yourself in online resources, manuals and other statistics. Not to mention the writing time itself...
Technology greatly automates the process, and artificial intelligence becomes a real editorial assistant, helping you to develop, structure and optimise your content in line with the course objectives. It can even help you produce visuals or videos, or translate your training courses into other languages.
Finally, to avoid the pitfall of a static text that isn't very engaging, AI knows how to make everything more dynamic, i.e. :
- vary the media used ;
- adding interaction and gamification.
💡 Good to know: collaborative learning is becoming increasingly widespread because of its proven effectiveness. However, the employees who put on the hat of instructional designer (even though it's not their job!) sometimes have neither the required skills nor the bandwidth to carry out this type of mission successfully. All the more reason to turn to artificial intelligence!
#3 Advanced performance analysis
AI's ability to skilfully analyse large quantities of data provides invaluable feedback on learner performance:
- time spent on each module ;
- scores obtained in different tests ;
- percentage of exercises successfully completed
- time spent on the platform;
- type of resources most consulted, etc.
But artificial intelligence also provides valuable information about the effectiveness of your training courses in general. So you're able to understand what works... and what doesn't!
💡 Worth knowing: developed by Axess, the e-parcours software supports training organisations in the day-to-day management of their activities. It enables training data to be collected and analysed via dashboards and reporting, an essential structuring step before using AI.Financial performance, learner satisfaction... with this software, training providers have a consolidated, up-to-date and above all relevant view of their key indicators, so they can better identify areas for improvement and opportunities.
#4 Automating administrative tasks
Artificial intelligence is revolutionising the administrative management of training organisations and companies by automating various repetitive and time-consuming tasks.
For example, chatbots and other virtual assistants can be used to register for sessions, manage calendars and send out reminders.
Often, these tools are also used to facilitate communication between the various stakeholders, by answering learners' frequently asked questions.
In all cases, thanks to this automation, trainers gain time to focus more on human interaction, enriching the learning experience.
How do you create training with AI?
Companies or organisations with fewer tools will tend to turn to ChatGPT, via OpenAI (which also offers free packages). This well-known application is clearly an invaluable aid to writing your content, provided you have mastered the art of prompts.
However, you'll soon be limited in what you can do, as it is primarily a text generation tool.
To go further in exploiting AI, training professionals prefer to turn to an LMS (Learning Management System), software specifically developed to distribute and manage learning paths.
More specifically, these platforms centralise all e-learning-related activities, from course design to progress assessment and learner management.
LMSs are becoming increasingly sophisticated, incorporating artificial intelligence, and most of them are capable of providing a solution to the various challenges mentioned above.The majority of them are capable of responding to the various challenges mentioned above, in particular the personalisation of training pathways and the sophisticated analysis of data.
🤓 To find out more about this software, read our article dedicated to the LMS platform.
The 4 main benefits of artificial intelligence in training
#1 More relevant training
This is undoubtedly the most important benefit, as it echoes certain failings in current e-learning systems.
Many professionals deplore the fact that once new concepts have been acquired, they can be :
- quickly forgotten by employees ;
- difficult to use in day-to-day work.
Thanks to AI, this feeling of "useless" training is a thing of the past. With adaptive learning, training becomes more relevant and helps to anchor it in the memory. The result is learners who are more engaged and less likely to drop out.
#2 Saves time for the learner...
A better-trained learner, yes, and in less time what's more!
As we all know, AI and adaptive learning enable you to focus on what's essential, through an intelligently constructed learning path that clearly meets the objectives set.
In other words, you avoid wasting time taking modules that are not really appropriate, and validate more quickly those that seem to have been acquired.
#3 ... and for training teams
The company or organisation that creates the training courses also benefits greatly from the time saved by using artificial intelligence.
It is now possible to speed up the generation and structuring of learning paths, thanks to suggestions for content or assessment. The same goes for carrying out administrative tasks or analysing feedback: AI automates these operations as far as possible.
The consequence of all this? Staff can devote themselves more to tasks that machines cannot carry out: focusing on people.
According to the World Economic Forum, technology can help teachers reallocate 20-30% of their time to learner support activities.
#4 Better return on investment
Ultimately, in view of all these benefits, artificial intelligence promises companies a better return on investment.
Employees acquire skills that are genuinely useful and beneficial to achieving the organisation's objectives. And quickly, since all processes are accelerated.
What can we learn from AI and training?
AI in training is succeeding in establishing a new paradigm that is highly advantageous for businesses: learners acquire knowledge that is genuinely relevant to their skills development, in less time than before.
This technology is becoming an integral part of e-learning, and those who fail to jump on the bandwagon risk being left behind.
But to make the most of the benefits of artificial intelligence, it is best to use tools developed in line with the priority challenges of professional training, in particular LMSs.
However, the human element still has and will continue to have a role to play in e-learning, because every technology has its own limitations. Instead, think of AI as the co-pilot of your training, helping you to progress more quickly on certain tasks, for the benefit of the learner experience and your strategy.
Article translated from French