Customer Support

Software • 21 June 2025

The 11 best ticketing software applications for reenchanting the customer and employee experience

Do you need an IT helpdesk or a customer service management tool? It's not easy to find the right ticketing software. Find inspiration in our selection, along with valuable advice.

Tip • 6 June 2025

10 essential tips for improving the quality of your customer service

Are you getting poor feedback on your customer service? Are you looking to recruit? Discover 10 tips to boost the quality of your customer service.

Software • 4 June 2025

Zendesk vs Intercom: THE comparison for improving your customer experience in 2025

Compare Zendesk and Intercom: features, prices, AI, support, integrations. The guide to choosing the best solution for your customer relations.

Tip • 4 June 2025

The simple ingredients of a successful FAQ + examples!

Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!

Tip • 4 June 2025

The simple ingredients of a successful FAQ + examples!

Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!

Tip • 28 May 2025

Why and how can you have customer support that makes your customers happy? Strategies and advice

Offer effective and differentiating customer support: discover 4 key strategies, best practices and the contribution of AI to long-term loyalty.

Tip • 28 May 2025

Customer support automation, or how to use technology to improve customer satisfaction

Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. As a bonus, a selection of tools to adopt as a matter of urgency.

Software • 30 April 2025

Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].

Centralisation of information, automation, central customer relations... In 2025, the after-sales service is no longer something you have to endure, it's something you control. With the right after-sales software! A comparison of 9 tools.

Definition • 27 October 2024

Technical support, a key driver of customer satisfaction

1 happy customer recommends you to 9 people. That's an excellent reason to set up high-quality technical support. Find out more about the basics and the solutions to illustrate them!

Tip • 27 October 2024

7 tips for an efficient and organised after-sales service

Delivery, warranty, repairs - after-sales service is at the heart of your customer relations. How can you make it more effective? Here's our advice for your after-sales service!

Tip • 27 October 2024

Me, the customer, my requirements, my expectations, and 15 actions to satisfy me

How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer will also advise you on 15 concrete actions to take.

Tip • 23 November 2020

5 Secrets to Great Customer Service

Do you want to know what great customer service is and how to provide it? Read our top hacks to increase customer attrition.

Software • 20 May 2020

6 essential features of technical support softwares

Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.