Definition What do your customers REALLY think? Find out with these 4 customer satisfaction indicators CSAT, NPS, CES, re-purchase rate: focus on 4 customer satisfaction indicators that you absolutely must monitor to find out what your customers really think of you, and define areas for improvement.
Tip How to Respond to Negative Reviews: 6 Ideas to Protect Your Digital Reputation Searching for the best ways to respond to a negative review? Find out the best steps to follow, what to avoid, and the impacts they can have on your company!
Tip Everything You Need to Know About Customer Satisfaction Customer satisfaction is crucial to make the prospect of today your customer of tomorrow. Learn how to create loyalty toward your company here!
Tip • 21 January 2021
How do you prepare a client satisfaction questionnaire?
How do you prepare a customer satisfaction questionnaire? Follow these 7 easy steps to create a perfect feedback survey!
Definition • 20 May 2020
A complete guide to calculating NPS
Is the Net Promoter Score the best indicator of customer satisfaction? Here is a complete guide on how to calculate and analyse your NPS to improve the quality of your customer service.
