Streamline your IT management with powerful software that helps you track assets, manage workflows, and automate tasks.
This IT management software offers a comprehensive solution for asset tracking and management, with features such as automated workflows and task management. Easily keep track of your IT assets and streamline your processes with this powerful tool.
Read our analysis about CMDBuildTo CMDBuild product page
Streamline your IT management with powerful software that helps you track and analyse data.
With this software, you can easily monitor your IT operations, identify areas for improvement, and make data-driven decisions. It offers customizable dashboards, automated reporting, and real-time alerts to keep you informed. Plus, its user-friendly interface makes it easy to use even for non-technical users.
Read our analysis about DataDrillTo DataDrill product page
Streamline IT management with powerful software that simplifies system administration and enhances endpoint security.
Our IT Management software provides a comprehensive solution for managing your computer systems. With streamlined administration and advanced security features, you can easily deploy updates, protect sensitive data, and ensure optimal performance. Say goodbye to system downtime and hello to increased productivity.
Read our analysis about Deep FreezeTo Deep Freeze product page
Efficiently manage IT assets, software and security with this powerful cloud-based solution.
Improve productivity and reduce costs with Dell KACE's automation, patch management, compliance reporting and remote control features. Keep your IT environment secure and up-to-date with ease.
Read our analysis about Dell KACETo Dell KACE product page
Streamline IT management with user-friendly software. Automate tasks, track inventory, and monitor performance all in one place.
DesktopSimple's intuitive interface simplifies IT management for businesses of all sizes. With automated task scheduling, inventory tracking, and performance monitoring, you can save time and reduce errors. Make informed decisions with real-time data and custom reporting.
Read our analysis about DesktopSimpleTo DesktopSimple product page
Streamline IT operations with powerful management software designed to optimize workflows and increase productivity.
With comprehensive automation capabilities and intuitive UI, this software simplifies complex IT tasks, allowing teams to focus on strategic initiatives. Its advanced analytics provide real-time insights, enabling quick decision-making and efficient resource allocation.
Read our analysis about Dollar UniverseTo Dollar Universe product page
Streamline IT processes with this cloud-based solution designed for enterprise service management. Automate workflows, improve communication and increase efficiency.
With this IT management software, you can easily manage service requests, incidents, changes, and problems. The software offers extensive reporting capabilities, customisable dashboards and integrations with third-party tools. Its intuitive interface ensures a smooth user experience, and its mobile app allows for on-the-go access to critical information.
Read our analysis about Enterprise Service ManagementTo Enterprise Service Management product page
Streamline IT management with this SaaS software. Automate user onboarding, manage access control, and monitor usage to optimize G Suite.
With this software, IT management becomes a breeze. Its automation capabilities enable quick user onboarding while access control and usage monitoring guarantee G Suite optimization.
Read our analysis about FlashPanelTo FlashPanel product page
In 2025, the range of IT management software has grown significantly. Between cloud platforms, specialized tools, and integrated suites, navigating the options can be complex! But no worries, here are some essential criteria to help you invest in a tool that truly fits your needs and organization.
Before comparing solutions, take the time to clearly define your expectations:
A tip? Involve your IT teams (system admins, support technicians, IT directors) from the start. Each one will bring a different perspective and help you create relevant specifications.
Even the most powerful tool is useless if not adopted by all. Usability should be at the core of your decision-making:
Keep in mind: your technicians will use it daily to resolve incidents and manage assets, while IT management will mostly check reports and key indicators (SLAs, availability, etc.). The interface must meet all these needs.
An IT management software should not work in isolation. It must seamlessly integrate with your other solutions:
Check for available APIs and connectors. A smooth integration will save valuable time, avoid duplicate entries, and ensure data consistency (incidents, assets, users, etc.).
In 2025, good IT management software goes beyond showing the current status. It helps you anticipate issues:
These advanced features make the difference between a simple monitoring tool and a real strategic ally for your IT teams.
The debate is still open! While cloud solutions are flexible and easy to update, some companies prefer on-premise hosting for security or customization reasons:
Choose according to your constraints (compliance, budget, IT resources).
Beware of hidden costs! Total cost of ownership (TCO) goes beyond just licensing fees:
Ask for 3- to 5-year cost estimates to avoid surprises and budget your project confidently.
Software isn’t adopted overnight. Assess the support provided by the vendor:
The best vendors go beyond simply providing software: they share best practices and actively support you through change.
Your IT infrastructure is constantly evolving. Your IT management software must keep pace:
A tool that is perfect today may become obsolete tomorrow if it isn’t regularly maintained and enhanced.
| Software | Benefits | Free Version | Pricing | Target Company |
|---|---|---|---|---|
| ServiceNow | Comprehensive ITSM, integrated modules (incidents, CMDB...) | No | On request (premium range) | Large international enterprises |
| Freshservice | Modern interface, automation, self-service portal | Free trial | From approx. €19/month/user | SMEs / mid-sized companies seeking simplicity |
| Jira Service Management | Atlassian integration, agile ticket management | Yes (limited version) | From approx. €10/month/user | SMEs / mid-sized companies, DevOps teams |
| GLPI | Open-source, asset management and helpdesk | Yes (open-source) | Free (hosting required) | SMEs / public organizations |
| BMC Helix | Complete ITSM, AI integration, cloud-based | No | On request (premium solution) | Large enterprises |
| SysAid | ITSM + asset management, highly customizable | Free trial | From approx. €50/month | SMEs / mid-sized companies |
| SolarWinds Service Desk | Strong network monitoring focus + helpdesk | No | On request | Mid-sized / large infrastructures |
| ManageEngine ServiceDesk Plus | Various modules (ITIL, assets, projects) | Free trial | From approx. €10/month/user | SMEs / mid-sized companies, ITIL needs |
💡 Note: This comparison is based on data available in 2025. Prices may vary; contact vendors for personalized quotes.
A good IT management software is more than just a ticketing tool. It should be a true co-pilot for IT teams, providing clear insight into infrastructure, operations, and improvements. Here are the key features to expect in 2025.
Imagine a single dashboard that brings together all incidents and service requests:
To reduce diagnostic time:
A good IT management tool often integrates with monitoring solutions:
With AI and automation on the rise:
Managing IT without data is like flying blind. A good IT management software should provide:
IT management software quickly becomes a central hub for all IT-related teams, from user support to IT leadership.
IT management software provides a centralised platform for managing all IT-related operations, such as monitoring network performance, tracking inventory, managing software licenses and automating workflows. It streamlines IT processes, reduces human errors and increases efficiency.
When selecting IT management software, consider features such as network monitoring, asset management, helpdesk ticketing, software deployment, patch management and security. Also, look for customisation options and integrations with other tools to ensure compatibility and ease of use.
IT management software provides numerous benefits, such as increased productivity, reduced downtime, improved security, streamlined workflows and reduced costs. It helps IT teams to manage IT operations more efficiently and effectively, allowing them to focus on strategic initiatives that drive business growth.
The best IT management software options in the UK market include SolarWinds, ManageEngine, Freshservice, ConnectWise and Kaseya. Each offers a range of features and customisation options to suit different business needs and sizes.
Free IT management software alternatives include Spiceworks, Zabbix, Nagios, OpenNMS and LibreNMS. While they may not offer the same level of features as paid options, they are a good starting point for small businesses or those on a tight budget.
