Sana AI is an AI-powered platform that transforms how organizations handle knowledge, automate tasks, and manage customer interactions. Built to streamline operations across various functions, Sana AI leverages generative AI to provide personalized, verified responses, automate repetitive tasks, and enhance productivity through centralized, secure access to organizational knowledge.

Key Features of Sana AI

1. AI Chat

With Sana AI, employees have a smart, conversational agent that accesses the entire repository of company knowledge. This AI-powered assistant offers accurate responses, simplifying the process of answering questions and sharing information across the organization.

• Semantic Search: Find relevant and precise information quickly with a powerful search engine that leverages AI.
• Curated Knowledge Collections: Ensure information accuracy and relevance with collections curated by subject matter experts.

2. Task Automation

Sana AI helps automate repetitive tasks, freeing up time for employees to focus on high-value activities. From administrative work to task management, Sana’s automation capabilities improve efficiency across departments.

• Automated Task Execution: Offload tasks like budget updates, report generation, and data entry.
• Integration with Popular Platforms: Automate processes in applications like Salesforce and other key tools through integrations.

3. Meeting Intelligence

Sana AI streamlines meeting workflows by transcribing, summarizing, and storing meeting notes, ensuring team members stay informed and prepared. Employees can easily review missed meetings and get summaries of discussions.

• Real-Time Transcriptions: Capture meeting discussions for future reference.
• Summaries and Follow-Up: Generate quick summaries and identify next steps from meeting content.

4. Knowledge Verification

Sana AI offers tools to curate and verify knowledge, keeping company information accurate and up-to-date. This verification ensures users receive high-quality responses that they can trust without additional cross-checking.

• Verified Knowledge Sources: Rely on vetted information, managed by collection owners and subject experts.
• Feedback Loops: Continuously refine knowledge accuracy through user-generated feedback.

5. Customizable Assistants

Organizations can create multiple AI assistants tailored to specific roles or departments without any coding, making it easy to address domain-specific needs.

• Domain-Specific Assistants: Create focused AI agents for roles in sales, customer support, operations, and more.
• Customizable Chat Options: Allow users to switch between assistants directly within the chat interface.

6. Secure Integrations and Compliance

Sana AI integrates securely with various enterprise tools, ensuring compliance and security. ISO 27001 certification, GDPR compliance, and secure data encryption ensure that sensitive information remains protected.

• Data Security: Encrypts data both at rest and in transit, adhering to industry-standard protocols.
• Access Control: Integrates with Single Sign-On (SSO) and supports SCIM for secure user management.

Use Cases Across Teams

• Sales: Automate responses for RFPs, draft tailored pitches, and reduce administrative workload to increase engagement and conversions.
• Customer Support: Respond to queries faster, personalize interactions, and gain insights into user needs.
• Operations: Draft standardized job descriptions, automate onboarding FAQs, and manage finance processes with ease.
• Company-Wide: Enable all teams to access verified, actionable knowledge, ensuring alignment across the organization.

Productivity Benefits with Sana AI

Research shows that generative AI can significantly boost productivity:

• 50% Increase in Productivity: Automate tasks and improve workflow efficiency.
• 40% Higher Quality Results: Enhanced AI-driven responses and reduced errors.
• 2x Improvement in Customer Support Outcomes: Faster response times and better customer experiences.