Tidio offers a robust solution for small to medium-sized businesses seeking to enhance customer engagement through efficient chat solutions. Its unique features include live chat, chatbots powered by AI, and a seamless integration with popular platforms, setting it apart in the market.

What are the main features of Tidio?

Boost Customer Interactions with Live Chat

Tidio provides a dynamic live chat feature that enhances real-time communication with customers, improving overall satisfaction. With an intuitive design, it ensures that support agents can handle inquiries swiftly and effectively.

• Instant chat notifications
• Visitor tracking for personalised assistance
• Offline messages for around-the-clock support

Automate Responses with AI-Powered Chatbots

Tidio's AI-powered chatbots are designed to automate customer interactions, reducing workload and increasing efficiency. These smart bots can handle common queries, freeing up valuable time for your team to focus on complex issues.

• Easily customisable bot templates
• Natural language processing for nuanced conversations
• Integration with Facebook Messenger for expanded reach

Simplify Workflows with Seamless Integrations

Tidio supports seamless integration with popular platforms and tools, ensuring a smooth workflow across your business operations. This flexibility allows you to expand your software ecosystem effortlessly.

• Sync with Shopify, WordPress, and more
• Email marketing tools integration for targeted campaigns
• CRM synchronisation for optimised customer data management