TymeShift is a workforce management software aimed at optimising call centre performance through efficient time tracking and real-time insights. Designed for contact centres of all sizes, it excels in simplifying scheduling, workforce forecasting, and integrates seamlessly with your existing tools, ensuring superior employee engagement.

What are the main features of tymeshift?

Optimised Scheduling

TymeShift provides powerful scheduling tools that simplify workforce management and enhance efficiency. With intelligent forecasting, managers can accurately predict staffing needs. The intuitive scheduling platform offers:

• Automated shift scheduling to minimise manual work and errors
• Drag-and-drop interface for easy adjustments and planning
• Real-time updates for quick adaptations to changing demands

Detailed Time Tracking

Track employee performance and attendance with TymeShift’s comprehensive time tracking system. This facilitates better management and allows for data-driven decisions:

• Real-time tracking for accurate performance assessment
• Customisable reports that offer insights into productivity levels
• Integration with existing tools to streamline data collection

Enhanced Employee Engagement

Boost employee satisfaction with TymeShift by involving them in the scheduling process and managing workload effectively. Features designed to foster engagement include:

• Self-service portal where employees can view and manage their schedules
• Flexible working hour requests to better suit personal needs
• Feedback features allowing employees to submit suggestions and feedback directly