BetterFeedback is designed to streamline customer feedback collection and analysis for businesses of all sizes. Tailored for managers, it offers advanced analytics, multi-channel feedback gathering, and customisable reporting, helping companies enhance customer satisfaction and drive growth.

What are the main features of BetterFeedback?

Comprehensive Feedback Analytics

Analyse customer feedback with precise, insightful metrics that allow businesses to improve their services and products.

• Sentiment analysis: Identify customer emotions and tendencies from feedback.
• Trends tracking: Monitor changes in customer sentiment over time.
• Actionable insights: Convert data into practical strategies for improvement.

Multi-Channel Feedback Collection

Gather feedback from multiple channels to ensure no customer voice goes unheard, offering a holistic view of customer experience.

• Email invitations: Send targeted feedback requests directly to customers’ inboxes.
• Social media integration: Collect comments and reviews from popular platforms.
• In-app surveys: Gain instant feedback within mobile and desktop applications.

Customisable Reporting

Create tailored reports that present data in an easy-to-understand format, perfect for internal review meetings or strategic planning sessions.

• Drag-and-drop report builder: Construct reports effortlessly with a user-friendly interface.
• Scheduled reports: Receive automated reports sent directly to your email.
• Custom KPIs: Track metrics that align with your business goals.