Vision Helpdesk : Helpdesk Software for Seamless Customer Service
Vision Helpdesk: in summary
Vision Helpdesk is an all-encompassing solution designed for businesses seeking effective customer support tools. It serves small to large enterprises, offering multi-channel support, ticket management, and automation features. Its unique satellite helpdesk, enabling multi-company support, sets it apart from competitors.
What are the main features of Vision Helpdesk?
Multi-Channel Support
With Vision Helpdesk, manage customer interactions across various channels efficiently. Consolidate communication to ensure no customer query goes unanswered.
- Social Media Integration: Seamlessly integrates with platforms like Twitter and Facebook.
- Email Ticketing: Converts emails into tickets for streamlined management.
- Live Chat: Engage with customers in real-time for instant resolution.
Advanced Ticket Management
Organise and prioritise customer queries effortlessly with Vision Helpdesk's robust ticketing system. The platform's capabilities simplify complex ticket workflows.
- Custom SLAs: Define service level agreements to meet business needs.
- Escalation Rule: Automated processes ensure tickets are resolved timely.
- Complex Workflow Management: Tailor workflows to your business operations for maximised efficiency.
Automation & Productivity Tools
Boost your team's productivity with Vision Helpdesk's automation features. Focus on what's important while routine tasks handle themselves.
- Canned Responses: Save time with pre-configured responses to common queries.
- Automated Customer Follow-ups: Keep communication ongoing without manual intervention.
- Task Automation: Streamline repetitive processes for increased productivity.
Satellite Helpdesk Feature
Vision Helpdesk's Satellite Helpdesk is perfect for organisations managing multiple brands. Centralise support while maintaining distinct identities.
- Shared Resources: Use a common platform for different companies under the same umbrella.
- Custom Branding: Ensure individual brands retain their unique touch.
- Unified Reporting: Generate comprehensive reports across brands for strategic decisions.
Vision Helpdesk: its rates
standard
Rate
On demand
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