Vision Helpdesk is an all-encompassing solution designed for businesses seeking effective customer support tools. It serves small to large enterprises, offering multi-channel support, ticket management, and automation features. Its unique satellite helpdesk, enabling multi-company support, sets it apart from competitors.

What are the main features of Vision Helpdesk?

Multi-Channel Support

With Vision Helpdesk, manage customer interactions across various channels efficiently. Consolidate communication to ensure no customer query goes unanswered.

• Social Media Integration: Seamlessly integrates with platforms like Twitter and Facebook.
• Email Ticketing: Converts emails into tickets for streamlined management.
• Live Chat: Engage with customers in real-time for instant resolution.

Advanced Ticket Management

Organise and prioritise customer queries effortlessly with Vision Helpdesk's robust ticketing system. The platform's capabilities simplify complex ticket workflows.

• Custom SLAs: Define service level agreements to meet business needs.
• Escalation Rule: Automated processes ensure tickets are resolved timely.
• Complex Workflow Management: Tailor workflows to your business operations for maximised efficiency.

Automation & Productivity Tools

Boost your team's productivity with Vision Helpdesk's automation features. Focus on what's important while routine tasks handle themselves.

• Canned Responses: Save time with pre-configured responses to common queries.
• Automated Customer Follow-ups: Keep communication ongoing without manual intervention.
• Task Automation: Streamline repetitive processes for increased productivity.

Satellite Helpdesk Feature

Vision Helpdesk's Satellite Helpdesk is perfect for organisations managing multiple brands. Centralise support while maintaining distinct identities.

• Shared Resources: Use a common platform for different companies under the same umbrella.
• Custom Branding: Ensure individual brands retain their unique touch.
• Unified Reporting: Generate comprehensive reports across brands for strategic decisions.