SmarterTrack is a versatile, comprehensive customer service platform designed for businesses of all sizes. It excels in streamlining communication, improving ticket management, and providing insightful reporting. Tailor-made for teams seeking efficiency, its features simplify every aspect of customer interaction.

What are the main features of SmarterTrack?

Streamlined Communication Channels

Enhance your customer interactions with SmarterTrack's multiple communication channels. This solution integrates various modes of communication, allowing for seamless interaction with clients, no matter their preferred method.

• Email management: Handle customer emails swiftly with automated tagging and routing.
• Live chat: Engage with customers in real-time for immediate assistance.
• Social media integration: Manage interactions across popular social platforms from a single interface.

Advanced Ticket Management

Boost your support team's efficiency with SmarterTrack's powerful ticket management system. With its comprehensive tools, handling customer issues becomes a structured and straightforward task.

• Automated ticket routing: Direct requests to the right department swiftly and effectively.
• SLA tracking: Ensure response times meet customer expectations with detailed SLA metrics.
• Custom workflows: Design processes that fit your team’s needs and operational style.

Insightful Analytics and Reporting

Gain deeper insights into your customer service operations with SmarterTrack's sophisticated reporting features. This allows for a strategic approach to enhancing customer satisfaction and team performance.

• Dashboard overviews: Monitor key performance indicators at a glance.
• Customisable reports: Tailor reports to analyse specific metrics critical to your business.
• Trend analysis: Identify patterns in customer interactions to improve future service delivery.