osTicket : Streamlined Help Desk Support Solution
osTicket: in summary
Transform your customer service with osTicket, an open-source help desk software designed for businesses seeking efficient ticket management. Tailored for IT departments and support teams, it offers unique features like automated responses and robust reporting tools, ensuring seamless communication and improved productivity.
What are the main features of osTicket?
Efficient Ticket Management
Enhance your support operations with osTicket's comprehensive ticket management system. Easily organise, prioritise, and assign tickets to the right team members for prompt resolution.
- Customisable ticket fields to suit your workflow
- Automated ticket routing and escalation
- Convenient email and web-based tickets submission
Automated Workflows
Ensure consistent and timely responses by leveraging osTicket's automated workflow capabilities. Reduce manual workload and enhance service delivery.
- Pre-defined ticket actions and triggers
- Automatic response templates for common issues
- Custom rules to streamline recurring tasks
In-depth Reporting
Gain insights into your support operations with osTicket's powerful reporting tools. Analyse performance metrics to fine-tune your strategy and improve customer satisfaction.
- Detailed reports on ticket status, duration, and distribution
- Custom metrics to fit your organisational needs
- Real-time data visualisation for strategic decision making
osTicket - osTicket-screenshot-0 osTicket: its rates
standard
Rate
On demand
Clients alternatives to osTicket
A comprehensive POS solution offering inventory management, sales tracking, customer insights, and multi-channel support for seamless transactions.
See more details See less details
Square POS provides an all-in-one solution for businesses looking to streamline their transactions and enhance customer experience. Key features include robust inventory management that helps track stock levels in real-time, detailed sales analytics to monitor performance and customer insights for improved service. Additionally, it supports multi-channel sales, enabling businesses to manage in-person and online transactions with ease. This versatile platform is designed to adapt to different business needs, ensuring efficiency and growth.
Read our analysis about Square POSTo Square POS product page
Manage your customer relationships with ease using this cloud-based software. Track interactions, set reminders, and get real-time notifications.
See more details See less details
With this CRM software, you can easily organise your contacts, view communication history, and collaborate with your team. It also offers customisable fields and integrations with popular tools.
Read our analysis about Capsule CRMTo Capsule CRM product page
Manage your customer interactions efficiently with this cloud-based software. Automate tasks, track sales and improve customer satisfaction.
See more details See less details
With its intuitive interface and extensive customization options, this software offers a complete solution for managing customer relationships. Effortlessly manage customer data, automate workflows and analyze sales performance.
Read our analysis about Zoho CRMBenefits of Zoho CRM
Streamlines sales: Manage leads, contacts, deals
Enhances engagement: Personalise customer interactions
Provides insights: Robust reporting and forecasting
To Zoho CRM product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.