Freshdesk Support Desk in a Nutshell

Freshdesk Support Desk is a comprehensive online helpdesk to improve your customer service. The software solution allows you to solve inquiries and requests faster with an extensive list of features from ticketing and self-service to automation, analytics, and more.

The software is quick to launch and scale with the growth of your business to respond to customer needs whether you’re an SMB or a large enterprise. Trusted by more than 50,000 businesses, the online software focuses on three main factors faster service, intelligent automations, and intuitive collaboration.

The tools you need to help customers 

With a rising number of customers comes an increasing number of customer tickets. Luckily, Freshdeck provides software that makes online customer service a breeze. 

Faster Service: With Freshdesk Support Desk, your agents will be able to quickly work with customers with advanced ticket management. You will be able to prioritise tickets, categorise them and assign them to the most suitable agent to ensure quality customer service.

Intelligent Automations: Speed up your customer service process to improve how quickly customers get the help they need. With automated workflows, bots and artificial intelligence, you’ll have all the tools at your fingertips to easily and quickly respond to customer tickets. 

Intuitive Collaboration: Freshdesk Support Desk makes it easy to work alongside co-workers to provide quick and consistent customer care. With internal ticket discussions and other collaboration tools, your customers won’t have to worry about their ticket going unresolved. 

Freshdesk Support Desk Offers and Rates

Freshdesk offers four main plans for Support Desk to respond to various business needs. All offers are billed per agent, per month, and with payments either monthly or annually for a discounted rate.  

• Free (unlimited agents)

• Growth ($15 monthly / $18 annually)

• Pro ($49 monthly / $59 annually)

• Enterprise ($79 monthly / $95 annually)