Help Desk Software

Zoho Assist is a remote access software that enables you to access any computer from anywhere with ease. With Zoho Assist, you can control the remote computer, transfer files, chat and collaborate with your team. It is the perfect solution for businesses looking to provide remote support to their clients or collaborate with their team members who are working remotely.

Benefits of Zoho Assist

Remote control

Smooth interface

Compatible with other devices

With Help Desk Premier, you can customise ticket forms to capture essential customer information, set up SLAs to ensure timely responses, and collaborate with your team to resolve issues efficiently. Plus, real-time analytics and reporting give you insights into customer satisfaction and agent performance.

Improve customer satisfaction with Helpdesk Office. Assign tickets to agents, prioritise tasks, and offer self-service options. Use analytics to identify trends and improve support processes.

HelpDeskAdvanced offers a powerful set of features to simplify your support process. With automated ticket assignment, customisable workflows and in-depth reporting, your team can focus on delivering exceptional customer service.

Effortlessly manage customer queries with Help Desk software that offers real-time reporting, customisable branding and is mobile-responsive. Reduce response times and improve customer satisfaction with easy-to-use tools.

HESK's Help Desk software offers a user-friendly interface, multi-channel support, and powerful reporting tools. With HESK, you can automate repetitive tasks, categorise tickets, and customise fields to suit your business needs. The software also integrates with popular third-party apps and offers a mobile app for support on the go.

With this software, you can easily monitor customer inquiries, assign tickets to the right team member, and track progress until resolution. The software also provides a centralised hub for collaboration with team members, ensuring that your customers receive prompt and efficient support.

Benefits of OneDesk

Full-featured Help Desk & Project Management Combined

No hidden costs & All features are included in all plans

Live chat, knowledge base, client port, webforms included

With intuitive workflows and automation, this software allows you to provide personalized support to customers across multiple channels, including email, chat, and social media. Real-time analytics and reporting help you measure performance and identify areas for improvement.

With osTicket's help desk software, you can easily manage and track customer requests, automate responses, assign tickets to team members, and generate reports. The software's user-friendly interface and customisable features make it easy to streamline your customer support processes and improve your team's productivity.

Requestor's Help Desk software simplifies communication between customers and support teams. With ticket tracking, prioritisation, and automation, teams can respond quickly and effectively to customer inquiries.

SmarterTrack's help desk software provides a comprehensive platform for managing customer queries. With an intuitive interface, it enables quick and efficient resolution of customer support tickets. The live chat feature allows instant communication with customers, while the knowledge base enables easy access to FAQs and other support materials.

With SupportYard, you can easily track and resolve customer issues, assign tickets to the right team member, and keep customers informed with automated updates. Its knowledge base feature allows customers to find answers to common questions, freeing up your team's time for more complex issues.

With this software, you can easily manage and prioritise customer queries, automate responses to common requests, and easily collect customer feedback. The analytics feature allows you to track response times, ticket volume, and customer satisfaction rates, helping you improve your support team's performance.

With intuitive self-service portals, you can empower users to solve common problems themselves. Plus, comprehensive asset management and service level agreement tracking ensure you meet your IT support obligations.

Help your team deliver world-class customer support with SupportCenter Plus. This powerful help desk software features a user-friendly interface that makes it easy to manage tickets, automate workflows and track performance.

With this software, you can easily categorize and prioritize tickets, assign them to the right team member, and track progress in real-time. The software's automation features also help reduce response time and improve customer satisfaction.

Benefits of Freshdesk Support Desk

Quickly respond to customers with intuitive support

Leverage AI to automate and speed-up your processes

Various plans with pricing to fit any business

With Brand Embassy's help desk software, your team can efficiently handle customer inquiries through various channels, including social media and email. Its intuitive interface and advanced analytics make it easy to monitor and improve customer satisfaction.

Deskero's Help Desk software is designed to simplify customer support processes. It offers a user-friendly ticketing system to manage customer queries, as well as live chat functionality to provide instant support. Deskero's software allows businesses to quickly and efficiently respond to customer needs, resulting in increased customer satisfaction.

Streamline your customer support with this software's advanced reporting tools, customisable workflows, and multi-channel support options. Keep track of all customer interactions and improve response times.

Everything HelpDesk simplifies your support process by allowing you to easily categorise and prioritise tickets, automate responses to common queries, and create custom workflows to fit your team's needs. With real-time reporting and analytics, you can monitor performance and make data-driven decisions to improve customer satisfaction.