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Vivantio : Service Management for the Entire Organisation

Vivantio : Service Management for the Entire Organisation

Vivantio : Service Management for the Entire Organisation

No user review

Vivantio: in summary

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralise your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. Integrate with your tech ecosystem to enable greater visibility for agents and more robust, data-driven decision making.

Built on the ITIL 4 framework and fully configurable without code, Vivantio meets each service team's unique requirements while helping them adhere to best practices. Flexible licensing options -- including concurrent licences -- make Vivantio an affordable, full-featured choice for growing organisations. 

Vivantio offers:

- Ticketing & queues
- Knowledge management & self-service portals
- Asset management
- Built-in CRM
- Automation & AI features
- Reporting & analytics

Its benefits

check No-code configuration

check Concurrent licences

check Personal, in-house customer care

check Implementation in weeks

check One, feature-inclusive package

check ISO 27001

Vivantio - Video 1
Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customised interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customised interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips
Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields) Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)
Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyse customer sentiment, or help write detailed feedback to your customers Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyse customer sentiment, or help write detailed feedback to your customers
Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers
Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Vivantio: its rates

1 Feature-Inclusive Plan

US$59.00

/month /user

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