Vivantio : Service Management for the Entire Organisation
Vivantio: in summary
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralise your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. Integrate with your tech ecosystem to enable greater visibility for agents and more robust, data-driven decision making.
Built on the ITIL 4 framework and fully configurable without code, Vivantio meets each service team's unique requirements while helping them adhere to best practices. Flexible licensing options -- including concurrent licences -- make Vivantio an affordable, full-featured choice for growing organisations.
Vivantio offers:
- Ticketing & queues
- Knowledge management & self-service portals
- Asset management
- Built-in CRM
- Automation & AI features
- Reporting & analytics
Its benefits
No-code configuration
Concurrent licences
Personal, in-house customer care
Implementation in weeks
One, feature-inclusive package
ISO 27001
Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customised interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips 
Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields) 
Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyse customer sentiment, or help write detailed feedback to your customers 
Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers 
Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData 
Vivantio: its rates
1 Feature-Inclusive Plan
US$59.00
/month /user
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