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UserVoice : Enhance Customer Engagement with Feedback Software

UserVoice : Enhance Customer Engagement with Feedback Software

UserVoice : Enhance Customer Engagement with Feedback Software

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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UserVoice: in summary

UserVoice is designed for businesses seeking to enhance customer engagement and streamline feedback processes. Ideal for customer-centric brands, it offers robust features like customisable feedback channels, in-depth analytics, and community forums, setting it apart from its competitors.

What are the main features of UserVoice?

Customisable Feedback Channels

UserVoice provides an array of customisable feedback channels that allow businesses to gather valuable insights directly from their audience. These channels facilitate seamless interaction and ensure no customer suggestion goes unnoticed. Key benefits include:

  • Multiple feedback options tailored to business needs
  • Easy integration with existing platforms
  • Personalised user experiences

In-Depth Analytics

Gain a deeper understanding of customer needs with UserVoice’s in-depth analytics. This feature empowers businesses to make data-driven decisions by evaluating customer feedback comprehensively. Advantages include:

  • Detailed reporting on customer sentiments
  • Trend analysis to identify recurring themes
  • Actionable insights for strategic implementation

Community Forums

Foster a sense of community with UserVoice’s community forums where customers can discuss ideas and vote on suggestions. This interactive platform helps businesses harness the power of collective feedback effectively. Features include:

  • Public discussion boards for idea sharing
  • Voting systems to prioritise suggestions
  • Direct communication channels between users and businesses
UserVoice - UserVoice: Client Interface, lift problems, customer Community (Forum FAQ) UserVoice - UserVoice: Client Interface, lift problems, customer Community (Forum FAQ)
UserVoice - UserVoice: Case Management, Secure Sockets Layer (SSL) Solution Management UserVoice - UserVoice: Case Management, Secure Sockets Layer (SSL) Solution Management
UserVoice - UserVoice: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe), Solution Management, Client Interface UserVoice - UserVoice: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe), Solution Management, Client Interface
UserVoice - UserVoice: lift problems Basic knowledge (tutorials, demos), communications history UserVoice - UserVoice: lift problems Basic knowledge (tutorials, demos), communications history
UserVoice - UserVoice: Solution Management, Customer Profile, queue management UserVoice - UserVoice: Solution Management, Customer Profile, queue management

UserVoice: its rates

Basic

US$499.00

/month /user

Premium

US$999.00

/month /user

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Customer reviews about UserVoice

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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