Oracle RightNow is a powerful CRM solution designed for businesses of all sizes aiming to enhance customer engagement and streamline support operations. Ideal for industries ranging from retail to telecommunications, it offers features like multichannel support, personalised customer experiences, and real-time analytics.

What are the main features of Oracle Rightnow?

Multichannel Customer Support

Provide your customers with dynamic support across various channels, ensuring all interactions are captured and managed efficiently.

• Integrate email, chat, and social media support into a unified platform.
• Leverage AI-driven assistance to handle routine queries quickly.
• Customise workflows for seamless customer interactions.

Personalised Customer Experience

Ensure every customer interaction is meaningful and tailored to their preferences, providing an exceptional service experience.

• Utilise customer data to create customised service solutions.
• Analyse past interactions for improved customer recommendations.
• Segment audiences to implement targeted communication strategies.

Real-Time Analytics and Reporting

Gain valuable insights into customer behaviours and operational performance through advanced analytics and report generation.

• Track customer interactions and support ticket resolution times.
• Forecast trends and identify service improvement areas.
• Generate comprehensive reports to aid strategic decision-making.