Designed for businesses seeking to enhance their customer support, Luminjo is an efficient helpdesk software. Ideal for organisations of all sizes, it offers notable features such as advanced ticket management, seamless integrations, and insightful analytics, setting it apart from the competition.

What are the main features of Luminjo?

Enhanced Ticket Management

With Luminjo, tracking and resolving customer queries becomes a breeze. Its intuitive system ensures no ticket is missed, and prioritised appropriately:

• Automated ticket assignment
• Customisable ticket statuses
• Internal notes and attachments

Seamless Integrations

Luminjo blends effortlessly with your existing tools, simplifying workflows and boosting productivity. Strong integrations include various platforms, making teamwork smooth:

• Integration with popular CRM systems
• Email and chat support logging
• API for custom integrations

Insightful Analytics and Reporting

Measure your support team's performance and customer satisfaction with Luminjo’s in-depth analytics. Easy-to-understand reports provide critical insights to improve service quality:

• Real-time dashboard
• Custom report generation
• SLA compliance tracking

Customer Self-Service Portal

Empower your customers with a self-service portal, reducing the burden on your support team. Luminjo’s portal provides immediate access to resources:

• Knowledge base articles
• Community forums
• Ticket submission and tracking