Help Scout : Customer support software
Help Scout: in summary
What is Help Scout?
Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardised responses, etc.).
Features of Help Scout
- Knowledge Base,
- Email Management,
- Surveys & Feedback,
- Multi-Channel Communication,
- Archiving & Retention,
- Signature Management,
- Spam Blocker,
- Call Center Management,
- Social Media Integration,
- Cataloging/Categorisation,
- Self Service Portal.
Help Scout - Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction 
Help Scout - Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard 
Help Scout - Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket) 
Help Scout - Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket) 
Help Scout - Help Scout: Case Management, support (phone, email, ticket), lift problems 
Help Scout - Help Scout: Customer Profile, lift problems, customer support Dashboard 
Help Scout - Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki Help Scout: its rates
Standard
US$15.00
/month /user
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