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Help Scout : Customer support software

Help Scout : Customer support software

Help Scout : Customer support software

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Help Scout: in summary

What is Help Scout? 

Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardised responses, etc.). 

Features of Help Scout

  • Knowledge Base,
  • Email Management,
  • Surveys & Feedback,
  • Multi-Channel Communication,
  • Archiving & Retention,
  • Signature Management,
  • Spam Blocker,
  • Call Center Management,
  • Social Media Integration,
  • Cataloging/Categorisation,
  • Self Service Portal.
Help Scout - Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction Help Scout - Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction
Help Scout - Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard Help Scout - Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard
Help Scout - Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket) Help Scout - Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket)
Help Scout - Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket) Help Scout - Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket)
Help Scout - Help Scout: Case Management, support (phone, email, ticket), lift problems Help Scout - Help Scout: Case Management, support (phone, email, ticket), lift problems
Help Scout - Help Scout: Customer Profile, lift problems, customer support Dashboard Help Scout - Help Scout: Customer Profile, lift problems, customer support Dashboard
Help Scout - Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki Help Scout - Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki

Help Scout: its rates

Standard

US$15.00

/month /user

Clients alternatives to Help Scout

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Service Hub

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Freshdesk

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

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Customer reviews about Help Scout

star star star star star-half-outlined
4.4
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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