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Customer Success Software

Customer Success software enables SaaS software publishers to ensure the adoption of their solutions by their customers under the best conditions. They facilitate the conservation of the publisher's customer portfolio while improving the satisfaction and attrition rate of its customers.

Customer Success : related categories

Our selection of 13 customer success software

Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.6
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €7.00 /month

Automate customer support with an all-in-one solution. Streamline communication, track issues and resolve tickets efficiently.

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With a centralised dashboard and customisable workflows, Zoho Desk helps teams collaborate and prioritise tasks. Advanced analytics and AI-powered tools provide insights to improve customer satisfaction.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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Freshdesk

Keep your agents happy, and your customers happier

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$15.00 /month

Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.

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Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

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Benefits of Freshdesk

check Transparent pricing

check Intuitive UI

check 24/7 assistance

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Planhat

Boost Your Customer Success with Intuitive Management Tools

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Manage and improve customer relationships with ease through our Customer Success software.

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Our software offers a centralised platform to track customer interactions, monitor performance, and automate tasks. With customisable reporting and analytics, you can gain valuable insights to optimise customer success.

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Gainsight

Customer Satisfaction Software

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline customer success with this software that tracks and analyses customer interactions, identifies risks, and automates tasks.

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With its intuitive dashboard and powerful analytics, this software empowers businesses to proactively manage customer relationships. Its automation capabilities free up time for customer success teams to focus on building strong relationships, while its risk identification features enable teams to mitigate issues before they become major problems.

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Totango

All-in-one Customer OS

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with powerful analytics, proactive engagement, and automated workflows.

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Totango's Customer Success software helps you understand your customer's behaviour, analyze their feedback, and take proactive steps to improve their satisfaction. With automated workflows, you can easily manage customer interactions and track their progress, ensuring you never miss an opportunity to engage with them.

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FROGED

Stop losing customers, engage with them now

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4.5
Based on 106 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €69.00 /month

Boost customer satisfaction with this software that tracks user behaviour, provides support and engages customers.

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FROGED's customer success software is designed to help businesses improve customer satisfaction by tracking user behaviour, providing personalised support and engaging customers with targeted messaging. With its easy-to-use interface, businesses can quickly identify customer pain points and address them in real-time.

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Benefits of FROGED

check Easy to install and use / Powerful features

check Stunning support team / Affordable for everyone

check +2k Integrations / Public Roadmap

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Strikedeck

Automated Customer Success Platform Excellence

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4.5
Based on 96 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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close-circle Free demo

Pricing on request

Boost customer retention and loyalty with powerful customer success software. Track customer health, engage with clients, and automate tasks for efficient management.

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Strikedeck's customer success software provides a comprehensive solution for companies looking to improve customer satisfaction. With features like automated task management and client engagement tools, Strikedeck streamlines the customer success process, allowing businesses to focus on building long-term relationships with their customers.

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Skalin

Experience the future of Customer Success

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4.9
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Paid version from €299.00 /month

Enhance customer satisfaction and retention with our intuitive customer success software. Stay on top of customer issues and streamline communication.

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Skalin's Customer Success software empowers teams to deliver exceptional customer experiences. Automate tedious tasks, track customer health, and collaborate with customers in real-time. Gain insights to reduce churn and increase customer loyalty.

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Skeepers - UGC Leader

Empowering Brands with Authentic Customer Engagement

No user review
close-circle Free version
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Pricing on request

Streamline feedback collection & analysis with our software. Automate surveys, track sentiment, & access analytics.

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Our feedback management software allows you to easily gather customer feedback through automated surveys. Analyse sentiment, track trends, and gain valuable insights with our powerful analytics tools. Save time and streamline your feedback process with our easy-to-use software.

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Visence

Your new favorite way to interact with SaaS users

No user review
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €39.00 /month

Streamlines customer engagement and boosts loyalty through data analytics and personalised outreach.

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Visence, as a leading Customer Success software, revolutionises customer engagement by leveraging advanced data analytics. It facilitates personalised outreach strategies, enhancing customer loyalty and satisfaction. Key features include automated communication workflows, deep insights into customer behaviour, and tools for measuring success metrics. Designed to cater to businesses aiming at improving client relationships, Visence empowers users to deliver a tailored customer experience.

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Benefits of Visence

check Dedicated to SMB's

check User-Friendly Interface

check Powerful contact segmentation & support features

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Vialink

Enhance Customer Onboarding with AI Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

VIALINK provides a comprehensive AI-powered platform designed to simplify and secure the customer onboarding process.

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Targeted at businesses looking to optimize onboarding workflows, the platform offers tools for identity verification, document analysis, and digital signatures, setting it apart with speed and regulatory compliance.

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Proudly

Your AI Copilot for Management Productivity

No user review
close-circle Free version
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Pricing on request

Proudly is an AI-powered copilot designed to augment your management productivity.

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If you're finding it exhausting to coach individuals, manage conflicts, provide feedback, and still meet performance targets, Proudly is here to help.

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Velaris

The Comprehensive Operating System for Customer Success

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Velaris is a dynamic, AI-powered platform built to support Customer Success (CS) teams in understanding customer needs, automating workflows, and enhancing collaboration.

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With tools tailored to boost productivity, streamline operations, and create insights, Velaris simplifies the path to achieving customer satisfaction and driving sustainable business growth.

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ChurnZero

Customer Engagement Software

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer retention rates with powerful customer success software. Track customer behaviour, automate communications, and monitor team performance.

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ChurnZero's customer success software provides a comprehensive solution to improve customer retention. Keep track of customer behaviour, automate targeted communications, and monitor team performance with ease. Say goodbye to churn and hello to happy customers.

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Customer Success softwares: Q&A

How does a customer success software work?

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Customer success software helps businesses to manage and improve customer satisfaction. It analyses customer data to identify trends and patterns, and provides insights to help companies make informed decisions on how to engage with their customers more effectively. It also helps businesses to track customer interactions and monitor customer feedback.

What features should I look for when looking for customer success software?

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Key features to look for in customer success software include reporting and analytics tools, customer tracking and monitoring, communication and collaboration tools, and integration with other business systems. Look for software that offers customisable dashboards and reporting options, as well as automation capabilities to help streamline processes.

What are the benefits of customer success for my company?

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Investing in customer success software can help businesses to improve customer satisfaction, reduce customer churn, and ultimately increase revenue. It provides insights into customer behaviour and helps businesses to identify opportunities to engage with customers more effectively. It also helps to build stronger relationships with customers and improve overall customer loyalty.

What are the best customer success software options?

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Some of the best customer success software options include Gainsight, Totango, and Salesforce Customer 360. These platforms offer a range of features, including reporting and analytics tools, customer tracking and monitoring, communication and collaboration tools, and integration with other business systems.

What are the free customer success software alternatives I could try?

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Some free customer success software alternatives include HubSpot CRM, Zoho CRM, and Freshsales. These platforms offer basic customer tracking and reporting capabilities, as well as some automation features. While they may not offer the full range of features of paid options, they are a good starting point for businesses looking to improve their customer success efforts.