search Where Thought Leaders go for Growth

Customer Success Software

Customer Success software enables SaaS software publishers to ensure the adoption of their solutions by their customers under the best conditions. They facilitate the conservation of the publisher's customer portfolio while improving the satisfaction and attrition rate of its customers.

Customer Success : related categories

Our selection of 13 customer success software

Freshdesk

Customer experience and service simplified thanks to AI

star star star star star-half-outlined
4.4
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$15.00 /month

Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.

chevron-right See more details See less details

Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

Read our analysis about Freshdesk

Benefits of Freshdesk

check Ergonomic interface available in 20 languages

check Easy-to-use with personalised support

check Secure storage (TRUSTe, GDPR, ISO 27001)

Learn more

To Freshdesk product page

Zoho Desk

Transform Your Customer Service with Contextual Awareness

star star star star star-half-outlined
4.6
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €7.00 /month

Automate customer support with an all-in-one solution. Streamline communication, track issues and resolve tickets efficiently.

chevron-right See more details See less details

With a centralised dashboard and customisable workflows, Zoho Desk helps teams collaborate and prioritise tasks. Advanced analytics and AI-powered tools provide insights to improve customer satisfaction.

Read our analysis about Zoho Desk

Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

Learn more

To Zoho Desk product page

Planhat

Boost Your Customer Success with Intuitive Management Tools

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Manage and improve customer relationships with ease through our Customer Success software.

chevron-right See more details See less details

Our software offers a centralised platform to track customer interactions, monitor performance, and automate tasks. With customisable reporting and analytics, you can gain valuable insights to optimise customer success.

Read our analysis about Planhat
Learn more

To Planhat product page

Gainsight

Customer Satisfaction Software

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer success with this software that tracks and analyses customer interactions, identifies risks, and automates tasks.

chevron-right See more details See less details

With its intuitive dashboard and powerful analytics, this software empowers businesses to proactively manage customer relationships. Its automation capabilities free up time for customer success teams to focus on building strong relationships, while its risk identification features enable teams to mitigate issues before they become major problems.

Read our analysis about Gainsight
Learn more

To Gainsight product page

Totango

All-in-one Customer OS

star star star star star-half-outlined
4.2
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with powerful analytics, proactive engagement, and automated workflows.

chevron-right See more details See less details

Totango's Customer Success software helps you understand your customer's behaviour, analyze their feedback, and take proactive steps to improve their satisfaction. With automated workflows, you can easily manage customer interactions and track their progress, ensuring you never miss an opportunity to engage with them.

Read our analysis about Totango
Learn more

To Totango product page

FROGED

Stop losing customers, engage with them now

star star star star star-half-outlined
4.5
Based on 106 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €69.00 /month

Boost customer satisfaction with this software that tracks user behaviour, provides support and engages customers.

chevron-right See more details See less details

FROGED's customer success software is designed to help businesses improve customer satisfaction by tracking user behaviour, providing personalised support and engaging customers with targeted messaging. With its easy-to-use interface, businesses can quickly identify customer pain points and address them in real-time.

Read our analysis about FROGED

Benefits of FROGED

check Easy to install and use / Powerful features

check Stunning support team / Affordable for everyone

check +2k Integrations / Public Roadmap

Learn more

To FROGED product page

Strikedeck

Automated Customer Success Platform Excellence

star star star star star-half-outlined
4.5
Based on 96 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer retention and loyalty with powerful customer success software. Track customer health, engage with clients, and automate tasks for efficient management.

chevron-right See more details See less details

Strikedeck's customer success software provides a comprehensive solution for companies looking to improve customer satisfaction. With features like automated task management and client engagement tools, Strikedeck streamlines the customer success process, allowing businesses to focus on building long-term relationships with their customers.

Read our analysis about Strikedeck
Learn more

To Strikedeck product page

Skalin

Experience the future of Customer Success

star star star star star-half-outlined
4.9
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Paid version from €299.00 /month

Enhance customer satisfaction and retention with our intuitive customer success software. Stay on top of customer issues and streamline communication.

chevron-right See more details See less details

Skalin's Customer Success software empowers teams to deliver exceptional customer experiences. Automate tedious tasks, track customer health, and collaborate with customers in real-time. Gain insights to reduce churn and increase customer loyalty.

Read our analysis about Skalin
Learn more

To Skalin product page

Skeepers - UGC Leader

Empowering Brands with Authentic Customer Engagement

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline feedback collection & analysis with our software. Automate surveys, track sentiment, & access analytics.

chevron-right See more details See less details

Our feedback management software allows you to easily gather customer feedback through automated surveys. Analyse sentiment, track trends, and gain valuable insights with our powerful analytics tools. Save time and streamline your feedback process with our easy-to-use software.

Read our analysis about Skeepers - UGC Leader
Learn more

To Skeepers - UGC Leader product page

Visence

Your new favorite way to interact with SaaS users

No user review
check-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €39.00 /month

Streamlines customer engagement and boosts loyalty through data analytics and personalised outreach.

chevron-right See more details See less details

Visence, as a leading Customer Success software, revolutionises customer engagement by leveraging advanced data analytics. It facilitates personalised outreach strategies, enhancing customer loyalty and satisfaction. Key features include automated communication workflows, deep insights into customer behaviour, and tools for measuring success metrics. Designed to cater to businesses aiming at improving client relationships, Visence empowers users to deliver a tailored customer experience.

Read our analysis about Visence

Benefits of Visence

check Dedicated to SMB's

check User-Friendly Interface

check Powerful contact segmentation & support features

Learn more

To Visence product page

Vialink

Enhance Customer Onboarding with AI Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

VIALINK provides a comprehensive AI-powered platform designed to simplify and secure the customer onboarding process.

chevron-right See more details See less details

Targeted at businesses looking to optimize onboarding workflows, the platform offers tools for identity verification, document analysis, and digital signatures, setting it apart with speed and regulatory compliance.

Read our analysis about Vialink
Learn more

To Vialink product page

Proudly

Your AI Copilot for Management Productivity

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Proudly is an AI-powered copilot designed to augment your management productivity.

chevron-right See more details See less details

If you're finding it exhausting to coach individuals, manage conflicts, provide feedback, and still meet performance targets, Proudly is here to help.

Read our analysis about Proudly
Learn more

To Proudly product page

Velaris

The Comprehensive Operating System for Customer Success

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Velaris is a dynamic, AI-powered platform built to support Customer Success (CS) teams in understanding customer needs, automating workflows, and enhancing collaboration.

chevron-right See more details See less details

With tools tailored to boost productivity, streamline operations, and create insights, Velaris simplifies the path to achieving customer satisfaction and driving sustainable business growth.

Read our analysis about Velaris
Learn more

To Velaris product page

ChurnZero

Customer Engagement Software

star star star star star-half-outlined
4.7
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer retention rates with powerful customer success software. Track customer behaviour, automate communications, and monitor team performance.

chevron-right See more details See less details

ChurnZero's customer success software provides a comprehensive solution to improve customer retention. Keep track of customer behaviour, automate targeted communications, and monitor team performance with ease. Say goodbye to churn and hello to happy customers.

Read our analysis about ChurnZero
Learn more

To ChurnZero product page

Customer Success softwares: Q&A

How does a customer success software work?

chevron-right

Customer success software helps businesses to manage and improve customer satisfaction. It analyses customer data to identify trends and patterns, and provides insights to help companies make informed decisions on how to engage with their customers more effectively. It also helps businesses to track customer interactions and monitor customer feedback.

What features should I look for when looking for customer success software?

chevron-right

Key features to look for in customer success software include reporting and analytics tools, customer tracking and monitoring, communication and collaboration tools, and integration with other business systems. Look for software that offers customisable dashboards and reporting options, as well as automation capabilities to help streamline processes.

What are the benefits of customer success for my company?

chevron-right

Investing in customer success software can help businesses to improve customer satisfaction, reduce customer churn, and ultimately increase revenue. It provides insights into customer behaviour and helps businesses to identify opportunities to engage with customers more effectively. It also helps to build stronger relationships with customers and improve overall customer loyalty.

What are the best customer success software options?

chevron-right

Some of the best customer success software options include Gainsight, Totango, and Salesforce Customer 360. These platforms offer a range of features, including reporting and analytics tools, customer tracking and monitoring, communication and collaboration tools, and integration with other business systems.

What are the free customer success software alternatives I could try?

chevron-right

Some free customer success software alternatives include HubSpot CRM, Zoho CRM, and Freshsales. These platforms offer basic customer tracking and reporting capabilities, as well as some automation features. While they may not offer the full range of features of paid options, they are a good starting point for businesses looking to improve their customer success efforts.