LeadDesk is a robust call centre software tailored for businesses seeking to optimise their sales and customer service operations. Ideal for sales teams and customer support departments, LeadDesk offers advanced call management, comprehensive reporting, and seamless CRM integration.

What are the main features of LeadDesk?

Advanced call management

LeadDesk revolutionises the way businesses manage their calls, enabling easy handling of both inbound and outbound interactions. Its advanced call management system ensures that agents can efficiently manage calls and enhance customer satisfaction.

• Intelligent call routing to optimally connect clients with available agents
• Automated dialling modes to increase agent productivity
• Call recording and monitoring for quality assurance

Comprehensive reporting tools

Gain insights into your team's performance and operational efficiency with LeadDesk's comprehensive reporting features. These tools provide detailed analyses and visualisations for data-driven decision-making.

• Customisable dashboards for real-time performance tracking
• Detailed call activity reports to monitor agent output
• Key performance indicators to evaluate team effectiveness

Seamless CRM integration

LeadDesk facilitates smooth workflow by integrating seamlessly with existing CRM systems. This integration ensures that information flows efficiently and that agents have access to the latest customer data during interactions.

• Synchronization with popular CRM platforms for unified data access
• Instantaneous updating of contact records after interactions
• Automatic logging of call activities into the CRM for enhanced productivity