Qualtrics Customer Experience is designed to empower businesses with actionable insights from customer feedback. Ideal for organisations seeking to enhance customer loyalty, it offers advanced analytics, real-time reporting, and seamless integration capabilities.

What are the main features of Qualtrics Customer Experience?

Advanced Analytics and Insights

Qualtrics Customer Experience provides powerful analytics tools that transform raw data into meaningful insights, enabling businesses to make informed decisions swiftly.

• Data Analysis: Utilise text and sentiment analysis to interpret customer feedback effectively.
• Predictive Intelligence: Anticipate customer needs with predictive insights driven by AI.
• Custom Reporting: Create tailored reports to highlight specific metrics important to your business.

Real-Time Feedback Collection

Capture customer sentiments as they happen with real-time feedback tools designed to keep your finger on the pulse of customer opinions.

• Omnichannel Support: Collect feedback across multiple platforms, including mobile, web, and in-app.
• Instant Alerts: Receive immediate notifications about critical feedback that requires action.
• Survey Automation: Automatically trigger surveys based on customer interactions using flexible automation tools.

Seamless Integration Capabilities

Integrate Qualtrics Customer Experience with your existing systems to create a unified customer data ecosystem that optimises your workflow.

• CRM Connectivity: Sync customer data effortlessly with leading CRM systems.
• API Flexibility: Customise integrations with a wide range of open APIs available.
• Third-Party Apps: Extend functionality by connecting with numerous third-party applications to enhance data utility.