Regal is an advanced AI-powered customer experience (CX) platform designed to transform contact center operations. By seamlessly blending AI agents with human representatives, Regal enables businesses to drive better customer engagement, increase sales, and improve retention with reduced effort. Tailored inbound and outbound interactions, powered by real-time customer intent signals, create meaningful conversations that foster customer loyalty and revenue growth.

Key Features of Regal

1. AI-Driven Personalization at Scale

   • Orchestrate customized interactions using Regal’s drag-and-drop Journey Builder for inbound IVR and outbound engagements. Tailor communications based on real-time data and customer intent signals for optimal impact at critical moments.

2. Enhanced Customer Interactions with Generative AI

   • Leverage AI-powered insights and customer data to refine every customer interaction. Branded Caller ID ensures your calls are recognized, and automated follow-ups maintain a consistent, personalized touch.

3. Blend of AI Agents and Human Agents

   • Regal’s autonomous AI agents seamlessly integrate with human agents across multiple channels, including text, email, calls, chat, and video, providing flexibility and scalability in handling customer interactions.

4. Real-Time Analytics and A/B Testing

   • Regal’s platform offers in-app reporting and automatic A/B testing, giving businesses insights into engagement effectiveness and helping teams make data-driven decisions without relying on external teams.

Benefits of Using Regal

• High Engagement and Conversion Rates: Regal’s AI capabilities enable businesses to reach more customers with a 3x higher answer rate compared to traditional calls, and achieve higher engagement than other marketing channels.
• Increased Sales and Revenue: Regal’s customers have reported an average 25% increase in revenue and substantial improvements in productivity, call engagement, and lead conversion.
• Streamlined Operations: By consolidating functionalities like sales dialers, AI phone agents, and caller ID into one platform, Regal replaces the need for multiple systems, simplifying workflows and enhancing team productivity.