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Customer Engagement Software

Customer relationship solutions are fundamental tools that can be used to grow a business, prevent churn, and increase customer retention. Among these tools, there is customer engagement software.

Customer Engagement : related categories

Our selection of 19 customer engagement software

POWR

Fully Customized No-Code Plugins

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4.3
Based on +200 reviews
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Streamline digital processes with this no-code platform, offering customisable solutions for businesses.

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POWR is an innovative SaaS platform allowing users to craft, customise, and deploy digital solutions without needing to write a single line of code. It empowers businesses to streamline online forms, e-commerce integrations, and customer engagement tools through a suite of user-friendly applications. Perfect for businesses seeking to enhance their digital presence swiftly and efficiently.

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Benefits of POWR

check Patented live editor for instant updates

check Integrates with nearly every site builder platform available (1,000+)

check An extensive suite of plugins for every customer journey

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Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.

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Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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Twilio Flex

A Flexible Contact Center Platform

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4.4
Based on +200 reviews
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Pricing on request

Streamline customer engagement with this software's advanced features.

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From flexible workflows to real-time monitoring, this software offers a comprehensive solution for managing all aspects of customer engagement. With its intuitive interface and customizable features, teams can easily collaborate and respond to customer needs quickly and efficiently.

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idomoo

Revolutionise Communication with Personalised Video

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4.8
Based on 22 reviews
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Pricing on request

Boost customer engagement with personalised videos, interactive features and real-time data analytics.

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Create customised video content that connects with your customers on a personal level. With idomoo, you can easily incorporate interactive features to enhance the customer experience. Monitor the effectiveness of your campaigns in real-time using data analytics to optimise engagement.

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Optimove

Intelligent Marketing Automation Software

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4.5
Based on +200 reviews
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Pricing on request

Boost customer engagement with intelligent automation and personalized messaging.

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Optimove's customer engagement software helps you increase customer retention and drive revenue growth by automating personalized messages across multiple channels. With advanced analytics and segmentation, you can target the right customers at the right time with the right message to increase conversions and drive loyalty.

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TokyWoky

Transform Customer Engagement with Premier Software

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4.6
Based on 24 reviews
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Pricing on request

Enhance customer engagement with AI-powered software that fosters community building and boosts sales.

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TokyWoky's advanced AI algorithms enable customers to share their experiences and knowledge about your product, creating a sense of community and increasing brand loyalty. This results in higher sales and customer satisfaction.

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letmotiv

Streamlined Workflow Management for Teams

No user review
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Pricing on request

Boost customer engagement with our software that offers real-time analytics and personalised communication.

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Our customer engagement software provides in-depth insights into customer behaviour and preferences, enabling you to tailor your communication to their needs. With real-time analytics, you can track customer engagement and adjust your approach accordingly, resulting in increased customer satisfaction and loyalty.

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Qwaiting

Efficient Queue Management Solution for Better Service

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4.9
Based on 73 reviews
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Pricing on request

Boost customer engagement with this powerful software that streamlines your customer service process, reduces wait times and improves customer satisfaction.

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With Qwaiting, customers can join virtual queues, view wait times and receive SMS notifications when it's their turn. Plus, managers can monitor real-time analytics, track customer feedback and streamline operations with customisable settings.

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Greenny

Sustainable Task Management for Modern Teams

No user review
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Pricing on request

Innovative customer engagement software offering personalised communication, automated responses, and insightful analytics to enhance user interactions and satisfaction.

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Greenny is a cutting-edge customer engagement software that enables businesses to connect deeply with their audiences. Key features include personalised communication tools that tailor messages based on user preferences, automated response systems for immediate customer interaction, and comprehensive analytics that provide insights into customer behaviour. These elements work together to improve user satisfaction and foster loyalty, making it an invaluable asset for businesses seeking to elevate their customer engagement strategies.

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SmartPlaybooks

Revolutionise Training with SmartPlaybooks Software

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4.8
Based on 25 reviews
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Enhance customer interactions with automated workflows, real-time analytics, and personalised messaging to drive engagement and boost satisfaction.

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SmartPlaybooks is designed to elevate customer engagement through a combination of automated workflows and real-time analytics. Users can create personalised messaging that resonates with their audience, ensuring that every interaction is meaningful. The software allows for seamless integration with existing tools, enabling businesses to track engagement metrics and refine their strategies effectively. By leveraging these features, organisations can not only improve customer satisfaction but also foster long-term loyalty.

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VoxoLib

Transform Communications with Advanced VoIP Solutions

No user review
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Pricing on request

Boost customer interaction with robust features like live chat, personalised messaging, and analytics for tailored engagement strategies.

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VoxoLib enhances customer engagement through a suite of powerful features such as live chat support, personalised messaging capabilities, and comprehensive analytics. These tools allow businesses to connect with customers in real-time, delivering tailored experiences based on individual preferences and behaviours. The advanced analytical tools help in understanding customer trends, enabling the formulation of targeted strategies that increase satisfaction and retention rates.

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user.com

Omnichannel Marketing Automation and Customer Engagement

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4.6
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Engage customers with automated workflows, personalised messaging, and real-time analytics that optimise interactions across multiple channels.

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User.com enhances customer engagement through a suite of robust features including automated workflows that simplify communication processes. With personalised messaging options, it tailors interactions to individual customer preferences, ensuring they receive relevant content. Additionally, real-time analytics provide insights into customer behaviour, enabling businesses to optimise their strategies and improve overall engagement performance across various channels.

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Gominga

Optimise Customer Engagement with Review Management

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4.5
Based on 30 reviews
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Engage customers effectively with tailored messaging, actionable insights, and real-time interaction tools to enhance user experiences and build loyalty.

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Gominga offers a robust suite of tools designed to enhance customer engagement. With features like personalised messaging, user behaviour analytics, and real-time interaction capabilities, it enables businesses to tailor their communication strategies effectively. The platform's actionable insights allow for data-driven decision-making, fostering stronger relationships with customers. By facilitating real-time interactions, Gominga ensures that organisations can meet customer needs promptly, ultimately enhancing user experience and loyalty.

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Alcméon

Redefine Customer Engagement with AI-Powered Conversations

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This customer engagement software enhances communication through automation, personalisation, and analytics, streamlining interactions while improving customer satisfaction.

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Alcméon is a comprehensive customer engagement platform that enhances interactions by leveraging automation for timely responses, personalisation for tailored experiences, and in-depth analytics for data-driven insights. It helps businesses improve communication strategies, streamline workflows, and ultimately boost customer satisfaction. By integrating various channels and providing detailed performance metrics, Alcméon empowers organisations to engage effectively with their customers and cultivate lasting relationships.

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Albatross AI

AI-Powered Personalization for Enhanced User Engagement

No user review
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Pricing on request

Enhance customer engagement with personalised messaging, real-time analytics, and automation tools designed to streamline communication and improve satisfaction.

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Albatross AI offers a suite of features aimed at optimising customer engagement. Users can leverage personalised messaging tailored to individual preferences, enabling targeted communication that resonates with each customer. Coupled with real-time analytics, businesses gain insights into customer behaviour, allowing them to adapt strategies effectively. Additionally, automation tools simplify response management and follow-ups, ensuring timely interactions that enhance overall customer satisfaction and loyalty.

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Regal.ai

AI-Powered CX Platform for Sales & Retention

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Pricing on request

Enhance customer interactions with tools for personalised messaging, data analytics, and omnichannel support, driving engagement and satisfaction.

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Regal.ai offers a comprehensive suite of features designed to elevate customer engagement. Key functionalities include personalised messaging that targets specific audiences, robust data analytics to track customer behaviour, and seamless omnichannel support for consistent interactions across platforms. These capabilities enable businesses to strengthen relationships with customers, improve satisfaction levels, and ultimately drive better conversion rates.

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Rep.ai

AI-Driven Customer Engagement Platform for Sales Teams

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Pricing on request

Enhances customer interactions with personalised messaging, real-time analytics, and seamless integration across platforms.

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Rep.ai enhances customer engagement through personalised messaging that adapts to user preferences. Its real-time analytics provide valuable insights into customer behaviour, enabling businesses to tailor their strategies effectively. The software also boasts seamless integration capabilities across various platforms, ensuring a unified experience for both customers and agents. This powerful combination allows for improved communication, increased satisfaction, and streamlined operations in customer service.

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Perfect Doc Studio

Efficient Document Management and Collaboration Tool

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5.0
Based on 4 reviews
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Enhances customer interactions with personalised communication, automated workflows, and detailed analytics for improved engagement.

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Perfect Doc Studio is designed to optimise customer interactions by offering personalised communication options that resonate with individual preferences. Its automated workflows streamline processes, ensuring timely and relevant engagement. Additionally, comprehensive analytics provide insights into customer behaviour and interaction patterns, allowing businesses to refine their strategies and enhance the overall customer journey effectively.

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Engagio

Advanced Account-Based Marketing Solution

No user review
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Boost customer engagement with this software. Analyse interactions, create customised campaigns and track customer behaviour.

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Engagio is a customer engagement software that helps you understand your customers better. With its advanced analytics, you can track customer behaviour and interactions to create customised campaigns that resonate with your audience. Improve your customer engagement with Engagio.

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Customer Engagement software: purchase guide

What is customer engagement software?

Definition

Customer engagement software is designed to strengthen relationships with customers and prospects. By using this tool, a business can improve its exchanges with a community and 

How does it work?

To build customer confidence, businesses must assist customers and orchestrate a superior customer experience. Thanks to customer engagement software, this can be done via an Internet platform. Customer engagement software provides a synchronized interface for collaborative work. Even remotely, team members can access their back office to monitor the progress of marketing operations. 

The first step to benefit from this type of software is to subscribe to a fixed price. Once this step is completed, the required information must be completed, including the name of the company, its size, objectives, etc. This process will lead to access to a private platform.  

What are the main features of customer engagement software?

Here are the main features of cloud-based customer engagement software:

Make forecasts

At the beginning of any project, it is essential to prepare specifications. To centralize all information, the tool in question must include a module to add objectives over a specific time period. In parallel, the data is synchronized to allow users to assess the performance of the brand's marketing strategy in real-time.

Set up an analysis

Customer engagement software provides a powerful algorithm that can help users understand the behaviour of their customers.

Create a community

With customer engagement software, businesses can centralize data from discussion forums. Moreover, a platform (page, email, chatbot, etc.) dedicated to all followers of the brand can be used to promote interaction and lead to specific opinions to make certain improvements. 

Who uses customer engagement software?

Any business that sells products or services can use this type of software. However, large companies and brands are investing more in these applications as SaaS to strengthen their marketing operations. Today, customer engagement software can be tailored to businesses of all types and sizes.

What are the benefits of using customer engagement software? 

Here are the advantages and disadvantages of using customer engagement software:

Advantages

  • The computerization of certain time-saving tasks. 
  • The improvement of customer experience and a customer journey.
  • The opportunity to implement programmed responses. 
  • Remote monitoring of the evolution of the marketing project. 
  • The ability to link with automation marketing applications, which promotes loyalty campaigns. 
  • The saving of manpower. 

Disadvantages

  • The tools offered free of charge are rather limited in terms of functionality. 

How to choose an online customer engagement software? 

  • The size of the company: suppliers of this type of program adapt their offers according to the size of the project. Thus, it is important to see in advance if the specifications match the modules proposed by the publisher.  
  • The ergonomics of the tool: it is important to check if this type of solution is easy to use. This criterion is essential because the better the interface is arranged, the more time the user can save in terms of handling. 
  • Online assistance: having customer support available to solve any problems is a plus not to be underestimated for this type of tool. It is necessary to check the possibilities of exchanges proposed by the editor if it is profitable for the team or not. This can be done by email, chat, or directly via phone call. 
  • Cost: before making a decision, the calculation must be made. As the packages are fixed per month or per year, it is important to check which one best suits the user's budget. It is even possible to contact the customer manager and negotiate the price, especially if it is a multi-year project. 

Customer Engagement softwares: Q&A

How does a customer engagement software work?

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Customer engagement software helps businesses build relationships with their customers through various channels like email, SMS, social media, and more. It allows businesses to track customer interactions, get insights into their behaviour and preferences, and personalise communication to increase engagement and loyalty.

What features should I look for when looking for customer engagement software?

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When choosing customer engagement software, look for features like omnichannel communication, automated workflows, personalised messaging, analytics and reporting, and integrations with other tools like CRM and marketing automation software. Also, consider the software's scalability, reliability, and ease of use.

What are the benefits of customer engagement for my company?

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Customer engagement can help businesses to increase customer loyalty, improve customer satisfaction, reduce churn, and ultimately drive revenue growth. By building strong relationships with their customers, businesses can also gain valuable insights into their needs, preferences, and behaviour, which can inform product development and marketing strategies.

What are the best customer engagement software options?

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The best customer engagement software options include Salesforce, HubSpot, Zendesk, Intercom, and Freshdesk. These solutions offer a range of features to help businesses engage with their customers across multiple channels and provide personalised experiences that drive loyalty and retention.

What are the free customer engagement software alternatives I could try?

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There are several free customer engagement software alternatives that businesses can try, including Zoho CRM, Hootsuite, HubSpot CRM, and Mailchimp. While these solutions may not offer the same level of functionality as paid options, they can still provide businesses with the tools they need to engage with their customers and grow their business.