ViaContact is tailored for businesses seeking streamlined communication solutions. This software excels in enhancing customer interactions, making it ideal for customer service teams and sales professionals. Key features include automated workflows, comprehensive contact profiles, and seamless CRM integration.

What are the main features of ViaContact?

Automated Workflows

Improve efficiency with ViaContact's robust automated workflows. These features save time by reducing manual tasks and streamlining communication processes.

• Customisable triggers: Set up specific triggers for message sending based on predefined conditions.
• Task automation: Automatically create tasks based on customer interactions.
• Multi-step actions: Coordinate actions across multiple channels seamlessly.

Comprehensive Contact Profiles

ViaContact provides detailed contact profiles, ensuring you have all necessary information to personalise customer experiences and improve relationship management.

• Unified contact information: Consolidate email, phone, and social media details in one place.
• Interaction history: Access past interactions to maintain a continuous service quality.
• Custom fields: Tailor profiles to include industry-specific data.

Seamless CRM Integration

Boost productivity by integrating ViaContact with your existing CRM systems, ensuring data consistency and reducing duplications.

• Real-time synchronisation: Keep your CRM updated with real-time contact changes.
• Two-way data flow: Ensure data is continuously shared between systems for a holistic view.
• Easy setup: Quickly integrate with popular CRM platforms to start benefiting from expanded capabilities.