VCC Live is designed for businesses seeking a robust call centre solution. It offers real-time analytics and multi-channel communication, empowering teams to improve efficiency and enhance customer interactions. Key features include customisable dashboards, predictive dialling, and seamless CRM integration.

What are the main features of VCC Live?

Advanced Analytics and Reporting

With VCC Live, unlock the power of advanced analytics to drive informed decision-making. The platform provides comprehensive reports that help identify trends and optimise team performance. Users can benefit from:

• Customisable dashboards for specific KPIs
• Real-time monitoring of call statistics
• Detailed performance reports for agents and campaigns

Multi-channel Communication

Enhance customer interactions by utilising VCC Live's multi-channel communication capabilities. The software enables seamless engagement across various channels, ensuring a personalised customer experience. Features include:

• Integrated voice, SMS, email, and chat services
• Automatic call distributor for efficient handling
• Unified communication history accessible in one place

Intelligent Predictive Dialling

Boost productivity with VCC Live's intelligent predictive dialling system, designed to maximise call connect rates while reducing idle time. This feature provides:

• Dynamic algorithms adjusting in real-time
• Increased agent talk time
• Comprehensive compliance options for managing do-not-call lists

CRM Integration

Streamline operations through VCC Live's seamless CRM integration, ensuring consistent customer data across platforms. Highlights of this feature include:

• Easy integration with popular CRM systems like Salesforce
• Real-time data synchronisation
• Customisable contact management processes