VCC Live : Innovative Call Centre Management Solutions
VCC Live: in summary
VCC Live is designed for businesses seeking a robust call centre solution. It offers real-time analytics and multi-channel communication, empowering teams to improve efficiency and enhance customer interactions. Key features include customisable dashboards, predictive dialling, and seamless CRM integration.
What are the main features of VCC Live?
Advanced Analytics and Reporting
With VCC Live, unlock the power of advanced analytics to drive informed decision-making. The platform provides comprehensive reports that help identify trends and optimise team performance. Users can benefit from:
- Customisable dashboards for specific KPIs
- Real-time monitoring of call statistics
- Detailed performance reports for agents and campaigns
Multi-channel Communication
Enhance customer interactions by utilising VCC Live's multi-channel communication capabilities. The software enables seamless engagement across various channels, ensuring a personalised customer experience. Features include:
- Integrated voice, SMS, email, and chat services
- Automatic call distributor for efficient handling
- Unified communication history accessible in one place
Intelligent Predictive Dialling
Boost productivity with VCC Live's intelligent predictive dialling system, designed to maximise call connect rates while reducing idle time. This feature provides:
- Dynamic algorithms adjusting in real-time
- Increased agent talk time
- Comprehensive compliance options for managing do-not-call lists
CRM Integration
Streamline operations through VCC Live's seamless CRM integration, ensuring consistent customer data across platforms. Highlights of this feature include:
- Easy integration with popular CRM systems like Salesforce
- Real-time data synchronisation
- Customisable contact management processes
VCC Live: its rates
standard
Rate
On demand
Clients alternatives to VCC Live
A comprehensive POS solution offering inventory management, sales tracking, customer insights, and multi-channel support for seamless transactions.
See more details See less details
Square POS provides an all-in-one solution for businesses looking to streamline their transactions and enhance customer experience. Key features include robust inventory management that helps track stock levels in real-time, detailed sales analytics to monitor performance and customer insights for improved service. Additionally, it supports multi-channel sales, enabling businesses to manage in-person and online transactions with ease. This versatile platform is designed to adapt to different business needs, ensuring efficiency and growth.
Read our analysis about Square POSTo Square POS product page
Manage your customer relationships with ease using this cloud-based software. Track interactions, set reminders, and get real-time notifications.
See more details See less details
With this CRM software, you can easily organise your contacts, view communication history, and collaborate with your team. It also offers customisable fields and integrations with popular tools.
Read our analysis about Capsule CRMTo Capsule CRM product page
Manage your customer interactions efficiently with this cloud-based software. Automate tasks, track sales and improve customer satisfaction.
See more details See less details
With its intuitive interface and extensive customization options, this software offers a complete solution for managing customer relationships. Effortlessly manage customer data, automate workflows and analyze sales performance.
Read our analysis about Zoho CRMBenefits of Zoho CRM
Streamlines sales: Manage leads, contacts, deals
Enhances engagement: Personalise customer interactions
Provides insights: Robust reporting and forecasting
To Zoho CRM product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.