OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres
OKI-TOKI: Call Center Software: in summary
OKI-TOKI is an advanced call centre software designed to streamline communication processes for businesses of all sizes. Tailored for contact centres, it offers real-time analytics, automated call distribution, and multi-channel support to enhance productivity and customer satisfaction.
What are the main features of OKI-TOKI: Call Center Software?
Advanced Call Distribution
At the heart of OKI-TOKI lies its robust automated call distribution system. This feature ensures that incoming calls are swiftly routed to the most suitable agents, maximising efficiency and reducing wait times.
- Skill-based routing to match callers with agents best suited to meet their needs.
- Real-time call queuing to minimise idle time between calls.
- Configurable distribution rules to accommodate unique business requirements.
Comprehensive Analytics
Data-driven decision-making is facilitated with OKI-TOKI's comprehensive analytics tools. These insights help supervisors monitor performance, identify trends, and propose strategies for improvement.
- Real-time dashboards providing an overview of current operations.
- Historical reporting to analyse past performance metrics.
- Customisable KPI tracking to align with business objectives.
Multi-Channel Communication
Stay connected with your customers on their preferred platforms thanks to OKI-TOKI's multi-channel communication capabilities. This versatility makes it easy to expand reach and improve customer experience.
- Seamless integration with email, SMS, and social media channels.
- Unified reporting across all communication platforms.
- Centralised customer interactions for streamlined follow-up and service.
OKI-TOKI: Call Center Software: its rates
standard
Rate
On demand
Clients alternatives to OKI-TOKI: Call Center Software
Streamline your customer interactions with a powerful CRM. Automate sales processes, track leads, and manage customer data with ease.
See more details See less details
With this CRM, you can easily manage your sales pipeline, track deals, and collaborate with your team. The software offers customizable dashboards, reporting features, and integrations with popular tools to help you streamline your sales process. Plus, with automation tools, you can save time and focus on building strong relationships with your customers.
Read our analysis about monday CRMBenefits of monday CRM
Quick Setup and Fast Adoption
Advanced Automation of Repetitive Tasks
Customizable to Fit Any Business Need
To monday CRM product page
A comprehensive Customer Service platform, offering ticketing, live chat, and knowledge base capabilities.
See more details See less details
Service Hub stands out as a cutting-edge Customer Service software, providing businesses with a unified solution to handle service requests efficiently. It combines ticketing systems, live chat tools, and a comprehensive knowledge base, facilitating seamless interactions between businesses and their customers. It aids in streamlining support operations, ensuring quick and effective responses to enquiries, thereby improving overall customer satisfaction and loyalty.
Read our analysis about Service HubTo Service Hub product page
Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.
See more details See less details
Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.
Read our analysis about FreshdeskBenefits of Freshdesk
Ergonomic interface available in 20 languages
Easy-to-use with personalised support
Secure storage (TRUSTe, GDPR, ISO 27001)
To Freshdesk product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.