GoContact is a comprehensive contact centre solution designed for businesses seeking to enhance customer engagement. Ideal for SMEs to large enterprises, it offers key features such as omnichannel support, advanced analytics, and seamless CRM integration to revolutionise customer service experiences.

What are the main features of GoContact?

Omnichannel Support

GoContact provides a robust omnichannel platform that ensures seamless interaction across multiple communication channels, allowing businesses to elevate customer support.

• Unified Inbox: Manage customer communications from various channels in a single intuitive interface.
• Consistent Experience: Deliver a unified and personalised journey whether via email, phone, chat, or social media.
• Channel Flexibility: Easily add or remove channels based on customer preferences and business needs.

Advanced Analytics

Harness the power of data with GoContact's cutting-edge analytics tools, enabling businesses to make informed decisions and drive improvement in service delivery.

• Real-time Insights: Monitor performance metrics in real time to quickly address and optimise agent productivity.
• Customisable Reports: Create tailored reports to suit specific business goals and performance indicators.
• Trend Analysis: Identify trends in customer interaction to enhance response strategies and inform training programmes.

CRM Integration

GoContact seamlessly integrates with major CRM systems, ensuring that all customer information is synchronised and accessible for superior service delivery.

• Centralised Data: Keep all customer interactions aligned with your CRM to maintain a complete view of customer history.
• Automated Updates: Ensure that data is automatically updated across platforms to reduce manual input and errors.
• Enhanced Collaboration: Facilitate cross-departmental collaboration by sharing customer insights efficiently.