E-deal : Streamlining customer processes in French organisations

E-deal, a CRM with broad functional coverage

E-deal is a global, customisable and intelligent platform that enables you to activate all the levers of sales, marketing and customer support. By bringing together all your contact data, whether for businesses (BtoB) or individuals (BtoC), in a single solution, E-deal gives you excellent knowledge of your customers. This enables you to offer them an exceptional customer experience that they won't find with your competitors.

1. Commerce

To make your teams even more efficient and effective, E-deal offers many features that are essential for salespeople and their managers. Whether you're talking about web-to-lead forms, opportunity scoring, pipeline management, sales proposal templates, data quality functionalities, product catalogue, e-signature, reporting or process automation, E-deal has it all. Finally, artificial intelligence assists salespeople in their day-to-day work, for example by enriching contact data.

2. Customer Support

A tailor-made CRM to improve the quality of your support service and build customer loyalty. Create a ticket from an email, resolve several tickets at the same time, manage SLAs, extranet, knowledge base, automate procedures, etc. All these features help you to deliver a high-quality service. Finally, sentiment analysis, performed by artificial intelligence, allows you to prioritise tickets and defuse certain situations.

3. Marketing

E-deal offers your teams the tools to help them make their marketing operations even more effective. Marketing targeting functions, campaign management, digital pressure measurement, outbound call campaigns for prospecting, origins management for better ROI calculation, marketing automation... All on the E-deal platform.

E-Deal or American publisher, which to choose?

Unlike Salesforce or Microosft, E-deal is a highly flexible CRM that adapts easily to your business, internal processes and methods without the need for a consultancy firm. E-deal is a French solution; the engineers, support and data hosting are all located in France. This guarantees you rapid access to information and total confidentiality of your data.

E-deal is a recognised CRM publisher

Founded in 1998, the E-deal solution is now used by more than 300 customers in sectors where process management is a major issue: Banking, Mutual & Insurance, Social Housing, Public Sector, etc.