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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 231 customer relationship management software

UERP CRM

Revolutionise Your Business with Advanced CRM Solutions

No user review
close-circle Free version
close-circle Free trial
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Paid version from €6.00 /month

Streamline customer interactions with our CRM software. Manage leads, sales, and customer support with ease.

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Our CRM software offers a comprehensive solution for businesses looking to improve customer relationships. Manage customer data, track sales, and automate communication all in one place. Boost productivity and customer satisfaction with our user-friendly platform.

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Silver CRM

Enhance Customer Relations with Silver CRM

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost customer satisfaction with this CRM software that streamlines communication, automates tasks and provides insights to improve customer experience.

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Improve your customer relationships with Silver CRM. Its intuitive interface allows you to easily manage customer interactions, track sales and automate routine tasks. With insights into customer behaviour, you can personalise your approach and enhance customer satisfaction.

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BenchmarkONE

CRM all-in-one | Optimise sales and marketing

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4.4
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$39.00 /month

Streamline your customer management with this powerful software. Automate tasks, manage leads, and track progress all in one place.

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Say goodbye to manual data entry and hello to efficiency. With automated workflows, you can easily manage and nurture leads, track customer interactions, and monitor progress towards your goals. Plus, with custom reporting and analytics, you can gain valuable insights to improve your customer relationships.

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Benefits of BenchmarkONE

check Sales Automations

check Premium support

check Usability and customization

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KatLeads Marketing Software

Elevate Your Campaigns with Superior Marketing Automation

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$25.00 /month

Manage customer relationships efficiently with our CRM software. Organise customer data, track interactions and automate workflows.

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Our CRM software simplifies the process of managing customer relationships by providing a centralised platform to organise customer data, track interactions and automate workflows. With our software, businesses can streamline their sales processes and improve customer engagement, ultimately leading to increased revenue and customer satisfaction.

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Magic CRM

Streamline Client Management with Intuitive CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with our CRM software. Automate tasks, manage leads and customer data, and track sales all in one place.

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Magic CRM offers a range of features to improve your customer relationships. From customisable dashboards to intuitive reporting, our software helps you make informed decisions and maximise sales. Plus, our mobile app ensures you can manage your customer interactions on the go.

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Cylix

Efficient Cloud-Based Project Management Tool

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with our CRM software. Manage leads, track sales progress and engage with customers efficiently.

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Our CRM software helps businesses to effectively manage their customer interactions. With Cylix, you can easily track leads, monitor sales progress, and communicate with customers in real-time. This software streamlines your customer management process, improving your team's efficiency and enhancing customer satisfaction.

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ADA

Smart Workforce Management Solution for Your Business

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4.9
Based on 75 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with powerful CRM software. Automate tasks, track leads, and manage your sales pipeline with ease.

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With cutting-edge CRM technology, ADA offers advanced analytics and reporting capabilities to help you understand customer behaviour and make data-driven decisions. Personalise your customer interactions and improve customer satisfaction with ease.

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Axioma

Effortless Financial Modelling Software Solution

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with advanced CRM software. Automate sales, marketing and customer service for improved efficiency.

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With advanced CRM software, you can streamline your customer interactions and automate key processes for improved efficiency. From sales and marketing to customer service and support, this powerful tool helps you manage all aspects of your customer relationships with ease.

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Lyra

Innovative Project Management for Enhanced Efficiency

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4.4
Based on 4 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with a powerful CRM software. Manage leads, sales, and customer data with ease.

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With this software, you can track all customer interactions, automate routine tasks, and access data in real-time. Its intuitive interface makes it easy to manage customer relationships and increase sales.

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Argia

Complete Workflow Management Solution for Businesses

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this CRM software, featuring task management, lead tracking, and reporting tools.

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With this software, you can easily manage customer data and track interactions, ensuring that no lead falls through the cracks. The task management tools enable you to stay on top of your to-do list, while the reporting features provide valuable insights into your sales process.

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Siebel

Enhance Customer Relationship Management with Precision

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions and improve sales with this top-rated CRM software.

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Manage customer data, automate workflows, and gain insights with ease. Customizable dashboards and reporting features ensure you stay on top of your business.

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Keap

Grow sales and save time with automation

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4.1
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost sales and improve customer experience with powerful CRM software. Automate tasks, manage leads and track progress, all in one place.

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With this CRM software, you can streamline your sales process and focus on building relationships with customers. Use automation to save time and manage tasks, while tracking progress and analysing data to make informed decisions. Stay on top of leads and create a seamless customer experience.

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Benefits of Keap

check Free trial

check Easy to use

check Intuitive interface

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Samdock

Efficient CRM Solution for Seamless Client Management

star star star star star-outline
4.0
Based on 3 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Manage customer relationships with ease. Organize client data, track interactions, and streamline communication for efficient business growth.

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With Samdock, you can easily keep track of every customer interaction, from phone calls to emails, and even social media interactions. Access all your customer data in one place and improve communication across your team for better customer service.

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Benefits of Samdock

check Simple and intuitive

check Out-of-the-box ready to go

check State-of-the-art User Interface

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Crème CRM

Streamlined Client Management for Growing Teams

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost your customer relationships with a powerful CRM software. Manage contacts, sales, and customer service all in one place.

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With our CRM software, you can easily track customer interactions, automate workflows, and generate detailed reports to improve your business performance. Customisable dashboards and integrations with other software make it a versatile solution for any business size.

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CAS genesisWorld

Enhanced CRM Solutions for Business Growth

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with powerful CRM software. Automate tasks, manage sales leads, and track customer data with ease.

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With CAS genesisWorld, you can create custom workflows to automate repetitive tasks and streamline your sales process. The software also offers powerful reporting and analytics tools to track customer data and improve decision-making. Plus, its user-friendly interface makes it easy to manage sales leads and customer interactions.

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CAS SmartWe

Optimise Team Collaboration with Social Intranet Tools

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with our CRM software. Automate workflows, track deals, and manage customer data all in one place.

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With our CRM software, you can easily segment your customer base, create targeted marketing campaigns, and monitor performance metrics. Customisable dashboards give you real-time insights into your team's progress, and the mobile app keeps you connected on-the-go.

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Zoho Bigin

The CRM Solution for Small Businesses

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €7.00 /month

Streamline your customer management with powerful software that helps you manage leads, contacts, deals and tasks.

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With this software, you can easily track your sales pipeline, automate workflows, generate reports, and collaborate with your team. Its intuitive interface and customisation options make it easy to use and adapt to your business needs. Plus, it integrates with popular apps like G Suite, Mailchimp and Slack for seamless communication.

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Benefits of Zoho Bigin

check A fully-fledged CRM for small businesses

check Minimalistic, mobile, powerful

check Built-in VoIP and integrations

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Zendesk Sell

Sales CRM to Boost Productivity

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost sales and improve customer relationships with top-rated CRM software.

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Manage leads and deals, track performance with real-time analytics, and streamline communication with customers all in one platform. Zendesk Sell offers easy integration with other tools and customisation options to fit your business needs.

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Infocob CRM

Elevate Customer Relations with Advanced CRM Solutions

star star star star star-outline
4.0
Based on 8 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with a powerful CRM software. Automate tasks, track leads, and manage deals with ease.

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Infocob CRM offers a user-friendly interface and robust capabilities for managing customer relationships. Its automation features save time and reduce errors, while its lead tracking and deal management tools provide insights into your sales pipeline.

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Onpipeline

Advanced CRM Solutions for Enhanced Sales Performance

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4.3
Based on 20 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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close-circle Free demo

Pricing on request

Manage customer relationships with ease using this software. Features include contact management, task tracking, and sales pipeline management.

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Keep track of customer interactions and automate your sales process with this CRM software. With a user-friendly interface and powerful tools, you can streamline your workflow and improve your customer relationships.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralise customer and prospect information to maximise business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximise conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralising customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organisation (note-taking, synchronisation with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralisation of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronised messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralise unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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A CRM software is designed to track and manage interactions with customers, providing a centralised database of customer information. It allows businesses to manage leads, sales, customer service and marketing campaigns all in one place.

What features should I look for when looking for customer relationship management software?

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Look for features such as lead and sales management, contact management, automation, reporting and analytics, mobile access, and integration with other software tools. Customisable dashboards and workflows, and the ability to add third-party integrations to your CRM software can also be useful.

What are the benefits of customer relationship management for my company?

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CRM software can increase sales, improve customer satisfaction, streamline business processes, and provide valuable insights into customer behaviour and needs. It can also help businesses to build and maintain strong relationships with customers, which can lead to increased loyalty and repeat business.

What are the best customer relationship management software options?

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Some of the best CRM software options in the UK market include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive. Each has its own strengths and weaknesses and may be more suitable for different businesses depending on their needs.

What are the free customer relationship management software alternatives I could try?

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Some of the best free CRM software options include HubSpot CRM, Zoho CRM Free Edition, Bitrix24, and Insightly. These free options may have limited features compared to paid versions or may have restrictions on the number of users, contacts or data storage.