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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 231 customer relationship management software

Funil PRÓ

Optimise Sales Management with Comprehensive CRM

No user review
close-circle Free version
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Pricing on request

Streamline your customer interactions with our CRM software. Manage leads, track sales, and improve customer engagement.

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With Funil PRÓ, you can automate your sales process, set up custom pipelines, and track performance metrics. Our software also includes email marketing tools and integrations with popular platforms like Facebook and WhatsApp.

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PipeRun

Boost Sales Efficiency with Advanced CRM Solution

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4.8
Based on 54 reviews
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close-circle Free version
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Pricing on request

Streamline your customer relationship management with this software that offers automation, analytics, and collaboration tools.

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With this software, you can automate your sales processes, track customer interactions, and gain insights into your customers' needs. The analytics tools provide you with data-driven insights to help you make informed decisions, while the collaboration features ensure that your team is always on the same page.

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SinglePoint.CRM

Revolutionise SME Customer Management with CRM Solutions

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline customer interactions and increase sales with a powerful CRM software that automates tasks, tracks leads, and provides insightful analytics.

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SinglePoint.CRM simplifies workflow, enhances communication, and improves customer satisfaction. Its intuitive interface allows for easy integration with existing systems and customization to fit your unique business needs. Get real-time data and actionable insights to optimize your sales process and drive growth.

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Smark CRM

Advanced CRM Solution for Enhanced Customer Engagement

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4.5
Based on 124 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with a powerful CRM software. Automate tasks, manage leads and sales, and track customer data in one place.

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Transform your sales process with Smark CRM. Benefit from customisable workflows, in-depth analytics, and easy integration with other tools. Increase your ROI and customer satisfaction.

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Wiwink

Innovate Business Growth with CRM Excellence

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €15.00 /month

Boost your sales productivity with this CRM software that streamlines your customer interactions and optimises your sales processes.

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With this software, you can easily manage leads, track customer interactions, and automate workflows to save time and focus on closing deals. Its intuitive interface and customisable dashboards provide real-time insights into your sales pipeline, helping you make data-driven decisions to grow your business.

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NectarCRM

Boost Your Sales with Innovative CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with our CRM software. Organize contacts, track deals, and create custom reports in one platform.

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NectarCRM simplifies your workflow with automated data entry, email integration, and task management. Maximize your sales potential with real-time analytics and forecasting features.

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Sage 100 CRM

Streamline Sales with Comprehensive CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Manage, track and analyse customer interactions with ease. Centralise your customer data and increase your team's productivity.

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Sage 100 CRM streamlines your sales process, from lead generation to closing deals. Its customisable dashboards and reports provide valuable insights to improve customer relationships. Plus, its mobile app allows you to access customer data on the go.

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AkquiseManager

Efficient Customer Acquisition Software Solution

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline customer interactions and improve sales with intuitive CRM software designed for businesses of all sizes.

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AkquiseManager's user-friendly interface and comprehensive features make managing leads, contacts, and deals a breeze. With customisable pipelines, automated workflows, and in-depth analytics, businesses can optimise their sales processes and increase revenue.

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ProCampaign

Advanced Campaign Automation for Marketing Success

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline customer interactions, track sales, and analyze data with this powerful CRM software.

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ProCampaign automates your sales funnel, enabling you to connect with customers and prospects at every stage of their journey. With real-time insights, you can optimize your campaigns and identify opportunities for growth.

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Atendare

Streamline Sales and Marketing Efforts Effortlessly

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4.9
Based on 10 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline and automate your customer interactions with this CRM software. Manage leads, track sales, and improve customer satisfaction.

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With this software, you can easily organise customer information, track interaction history, and automate follow-up tasks. Advanced reporting and analytics features help you identify areas for improvement and optimise your sales process.

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Cronoventa

Optimise Sales Operations with Advanced Management Tools

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this CRM software. Automate tasks, track leads and sales, and improve team collaboration.

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With this CRM, you can customise sales pipelines, manage customer data, and access real-time analytics. Its intuitive interface makes it easy to use, while its automation features save you time and increase productivity. Plus, it integrates with popular apps like Gmail and Slack for seamless workflow.

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Serpol CRM

Efficient Customer Management for Growing Businesses

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost your customer relationships with advanced software that automates and streamlines your sales, marketing, and support processes.

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With Serpol CRM, you can manage leads, track customer interactions, and streamline your sales pipeline. The software also offers marketing automation tools to streamline your campaigns and customer support features to help you resolve issues quickly.

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Agendor

Streamline Customer Management with CRM Solutions

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4.8
Based on 42 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with this CRM software. Manage leads, deals, and tasks in one place.

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Organise your sales pipeline and improve customer communication with ease. Track performance and get insights into your team's progress. Stay on top of your sales game with this powerful tool.

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DataCRM

Streamline Your Customer Relationships with CRM Software

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4.7
Based on 64 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Manage customer data efficiently and increase productivity with this CRM software. Organize leads, deals and tasks in one place.

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With this CRM software, you can easily track interactions with customers, set reminders for follow-ups and analyze performance. Its intuitive interface and customizable features make it a great fit for businesses of any size. Say goodbye to scattered customer data and hello to streamlined operations.

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META CRM mobile

Innovative CRM Solution for Seamless Mobile Management

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Streamline your customer interactions with our CRM mobile software. Track leads, automate tasks and manage your sales pipeline in one place.

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Never miss a follow-up with automatic reminders, and access your data on-the-go with our mobile app. META CRM mobile is the ultimate tool for businesses looking to improve their customer relationships.

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Goose App

Empower Your Team with Task Management Excellence

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with powerful CRM software. Automate tasks, track leads, and manage customer data with ease.

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With our CRM software, you can easily manage customer data, track leads, and automate tasks like follow-up emails and reminders. You'll save time and improve customer satisfaction by providing personalized service and timely responses.

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Sidely

The mobile CRM that assists your sales reps

No user review
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €59.00 /month

Boost your customer relationships with advanced tools and automation. Streamline communication, track interactions, and manage sales pipelines with ease.

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Sidely's powerful CRM software helps businesses of all sizes to build and maintain strong relationships with customers. From lead management to sales forecasting, Sidely offers a comprehensive suite of tools to help you stay organised and efficient.

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Benefits of Sidely

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MyClic

Transform Your Workspace with Collaborative Software

No user review
close-circle Free version
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Paid version from €49.00 /month

Manage customer interactions efficiently with this CRM software. Streamline sales, marketing, and customer service processes in one platform.

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With the ability to track customer information, automate tasks, and generate reports, this software simplifies customer management. Customisable dashboards and mobile access enhance user experience.

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Prediwell

The CRM that adapts to your needs

No user review
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Paid version from €9.00 /month

Manage customer interactions and data efficiently with this CRM software. Streamline sales and marketing processes, track customer behaviour and generate reports.

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With this software, you can automate sales workflows, monitor customer engagement and provide personalised experiences. It also offers integrations with other tools to enhance your customer management capabilities.

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Benefits of Prediwell

check Customizable, Dynamic mailing, Task management

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CRM Engine

Bespoke Customer Management System

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €47.00 /month

Streamline your customer interactions and increase sales with our CRM software. Manage leads, track deals and automate workflows.

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CRM Engine provides a centralised platform for managing customer data, interactions and sales pipelines. Its intuitive interface allows users to easily track leads, manage deals and automate repetitive tasks. With detailed reports and insights, you can make informed decisions to drive business growth.

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Benefits of CRM Engine

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralise customer and prospect information to maximise business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximise conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralising customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organisation (note-taking, synchronisation with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralisation of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronised messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralise unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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A CRM software is designed to track and manage interactions with customers, providing a centralised database of customer information. It allows businesses to manage leads, sales, customer service and marketing campaigns all in one place.

What features should I look for when looking for customer relationship management software?

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Look for features such as lead and sales management, contact management, automation, reporting and analytics, mobile access, and integration with other software tools. Customisable dashboards and workflows, and the ability to add third-party integrations to your CRM software can also be useful.

What are the benefits of customer relationship management for my company?

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CRM software can increase sales, improve customer satisfaction, streamline business processes, and provide valuable insights into customer behaviour and needs. It can also help businesses to build and maintain strong relationships with customers, which can lead to increased loyalty and repeat business.

What are the best customer relationship management software options?

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Some of the best CRM software options in the UK market include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive. Each has its own strengths and weaknesses and may be more suitable for different businesses depending on their needs.

What are the free customer relationship management software alternatives I could try?

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Some of the best free CRM software options include HubSpot CRM, Zoho CRM Free Edition, Bitrix24, and Insightly. These free options may have limited features compared to paid versions or may have restrictions on the number of users, contacts or data storage.