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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 250 customer relationship management software

Tesuji CRM

Streamlined Customer Management CRM Solution

No user review
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Pricing on request

Manage customer relationships efficiently with this software. Track leads, deals, and communication all in one place.

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Tesuji CRM is the ultimate solution for managing your customer relationships. It provides a centralized platform to track leads, deals and communication. With its user-friendly interface, you can easily manage your sales pipeline and improve customer satisfaction.

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Initiative CRM

Efficient Customer Engagement with CRM Software

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4.9
Based on 117 reviews
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close-circle Free version
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Paid version from €25.00 /month

Streamline customer interactions and increase productivity with our CRM software.

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With Initiative CRM, you can manage customer data, automate sales processes, and track progress. Our software provides detailed analytics to help you make informed decisions and improve customer relationships.

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Anikop CRM

CRM Solution for Streamlined Business Management

No user review
close-circle Free version
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Pricing on request

Boost sales and improve customer satisfaction with powerful CRM software. Streamline your workflow and manage leads, contacts, and deals with ease.

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Anikop CRM offers a range of features to help you stay on top of your customer relationships. From lead management and sales forecasting to email automation and customer support, this software has everything you need to grow your business.

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Wice

Streamline Business Operations with Wice CRM

No user review
close-circle Free version
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Pricing on request

Streamline your customer interactions with an intuitive CRM software that simplifies data management, automates tasks, and provides detailed analytics.

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With robust reporting tools, easy-to-use interface, and customisable workflows, this CRM software empowers businesses to optimise customer engagement, enhance lead generation, and increase revenue.

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CRM in cloud

Elevate Your Business with Cloud-Based CRM Solutions

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Pricing on request

Cloud-based CRM software to manage customer interactions, automate sales processes, and track leads.

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With CRM in cloud, businesses can streamline their customer service, sales, and marketing efforts, improve customer satisfaction, and boost revenue. The software offers features like real-time analytics, lead scoring, pipeline management, and email integration to enhance productivity and collaboration.

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Profilo CRM

Efficient Customer Engagement with Profilo CRM

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Boost productivity with efficient customer management. Streamline sales and marketing, automate tasks, and track progress with ease.

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With this software, you can manage customer interactions from one place, saving time and effort. The user-friendly interface makes it easy to organise and prioritise tasks, while the reporting feature provides valuable insights into performance. Customisable templates and workflows help to tailor the software to your business needs.

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Infinity CRM

Comprehensive CRM Solution for Enhanced Customer Relations

No user review
close-circle Free version
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Pricing on request

Streamline your customer interactions with this CRM software. Automate tasks, manage leads, and track progress all in one place.

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With its intuitive interface, Infinity CRM makes it easy to organise customer data and improve communication. Plus, its customisable reporting tools help you make informed decisions for your business.

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Area CRM

Enhance Client Relationships with Advanced CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with our CRM software. Manage leads, sales, and customer data all in one place.

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Area CRM simplifies your sales process by providing a comprehensive view of your customer interactions. With lead management, sales forecasting, and customer data analysis, you can make informed decisions to grow your business.

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Freeway CRM

Streamline Customer Relations with Intuitive CRM Tools

No user review
close-circle Free version
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Pricing on request

Streamline your customer interactions with a comprehensive CRM software that automates workflows and tracks sales progress.

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Freeway CRM provides a user-friendly interface for managing leads, contacts, and deals. Its integrated analytics tools give you real-time insights into sales performance and help you identify areas for improvement. With customisable dashboards, you can quickly access the information that matters most to you.

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Agile CRM

Gamification Software

No user review
close-circle Free version
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Pricing on request

Boost customer satisfaction with an all-in-one CRM solution. Manage leads, track deals, automate emails, and create custom reports.

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Agile CRM streamlines your sales process with drag-and-drop automation, lead scoring, and web analytics. Integrate with popular apps and enjoy 24/7 support.

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Nube CRM

Powerful Cloud-Based CRM for Enhanced Business Growth

No user review
close-circle Free version
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Pricing on request

Efficiently manage customer interactions with a user-friendly CRM software that tracks sales, automates workflows and analyses customer data.

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Nube CRM offers a range of features, from lead and opportunity management to email marketing campaigns and mobile access. Its intuitive interface and customisable dashboards make it easy to monitor performance and collaborate with team members. With Nube CRM, businesses can streamline their sales processes and enhance customer satisfaction.

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EngageBay

One software for all your business needs

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$8.99 /month

Streamline your customer management with an all-in-one cloud-based tool that automates tasks, manages leads, and tracks deals.

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The customer relationship management software offers a user-friendly interface, email marketing, appointment scheduling, and social media integrations. You can also create customised landing pages, monitor website visitor behaviour, and generate reports to analyse performance.

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Benefits of EngageBay

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EasyFact

Effortless Invoicing Solution for Streamlined Finances

No user review
close-circle Free version
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Paid version from €34.90 /month

Efficiently manage customer interactions with our CRM software. Automate tasks, track leads, and generate reports all in one place.

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EasyFact's CRM software streamlines customer relationship management. With automated workflows and lead tracking, you can focus on building relationships while generating reports to improve your strategy.

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Molecule CRM

Revolutionise Customer Engagement with Molecule CRM

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions and boost sales with our CRM software. Manage leads, track deals, and automate tasks with ease.

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Our CRM software empowers your team to work more efficiently by providing a centralized hub for customer data. With intuitive lead management tools and automated workflows, you can focus on building relationships and closing deals. Plus, our robust reporting features give you valuable insights into your sales pipeline.

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CRM Inmobiliario Sperant

Streamline Property Sales with Real Estate CRM

No user review
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Paid version from US$350.00 /month

This CRM software streamlines customer interactions and helps manage leads and sales.

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With intuitive lead tracking, smart automation, and customisable dashboards, this software simplifies customer relationship management. It also provides real-time analytics and integrates with popular tools for a seamless workflow.

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Arenametrix

Optimise Cultural Event Management Software

No user review
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Pricing on request

Automate customer data management and streamline marketing efforts with this CRM software.

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Easily track customer interactions, create targeted campaigns, and analyse customer behaviour with Arenametrix. Its user-friendly interface and customisable reporting make it a valuable tool for businesses of all sizes.

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SalesUp

Elevate Your CRM Efficiency with Advanced Analytics

No user review
close-circle Free version
close-circle Free trial
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Pricing on request

Boost your sales and improve customer relations with this CRM software. Track leads, automate tasks and analyze data to make informed decisions.

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With this software, you can manage your sales pipeline, track customer interactions, and automate repetitive tasks. The software also provides detailed reports and analytics to help you identify trends and make data-driven decisions. Say goodbye to manual data entry and hello to streamlined workflows.

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cobra CRM

Streamlined Relationship Management for Sales Success

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with a powerful CRM. Automate tasks, track sales, and analyze data to improve relationships.

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With our CRM software, you can easily manage customer communication across multiple channels, including phone, email, and social media. Use automation to save time on repetitive tasks, and gain insights into your sales pipeline with custom reports and analytics.

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Oxiva

Efficient Project Management for Agile Teams

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4.5
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €29.00 /month

Enhance your customer experience with powerful CRM software. Streamline your sales process, manage customer data and automate your marketing campaigns.

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With our CRM software, you can easily manage your customer interactions and track their behaviour. Our software offers a user-friendly interface that simplifies the sales process, allowing you to convert more leads into customers. You can also automate your marketing campaigns and track their performance, allowing you to make data-driven decisions.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralise customer and prospect information to maximise business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximise conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralising customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organisation (note-taking, synchronisation with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralisation of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronised messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralise unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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A CRM software is designed to track and manage interactions with customers, providing a centralised database of customer information. It allows businesses to manage leads, sales, customer service and marketing campaigns all in one place.

What features should I look for when looking for customer relationship management software?

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Look for features such as lead and sales management, contact management, automation, reporting and analytics, mobile access, and integration with other software tools. Customisable dashboards and workflows, and the ability to add third-party integrations to your CRM software can also be useful.

What are the benefits of customer relationship management for my company?

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CRM software can increase sales, improve customer satisfaction, streamline business processes, and provide valuable insights into customer behaviour and needs. It can also help businesses to build and maintain strong relationships with customers, which can lead to increased loyalty and repeat business.

What are the best customer relationship management software options?

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Some of the best CRM software options in the UK market include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive. Each has its own strengths and weaknesses and may be more suitable for different businesses depending on their needs.

What are the free customer relationship management software alternatives I could try?

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Some of the best free CRM software options include HubSpot CRM, Zoho CRM Free Edition, Bitrix24, and Insightly. These free options may have limited features compared to paid versions or may have restrictions on the number of users, contacts or data storage.