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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 231 customer relationship management software

Saleskit

Empower Your Sales with Comprehensive CRM Solutions

No user review
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Pricing on request

Streamline your customer interactions with this CRM software. Track leads, manage deals and automate tasks for improved productivity.

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With this software, you can easily manage all customer data in one place, making it easier to stay organized and track progress. The automation feature saves time and effort, while the custom reporting allows for better analysis of sales performance.

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Salesmate

Customer Relationship Management (CRM) Software

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4.7
Based on +200 reviews
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Pricing on request

Boost your sales and manage customer relations with ease.

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Streamline your sales process and improve customer satisfaction with Salesmate's intuitive interface, automated workflows, and robust analytics. Keep track of leads, deals, and customer interactions in one place, and collaborate with your team seamlessly. Say goodbye to manual data entry and hello to more time for selling.

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Benefits of Salesmate

check Prospect and lead management

check Sales pipeline and contact tracking

check Automate sales and engagement business processes

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salestar

Maximise Sales Efficiency with Innovative CRM Solutions

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5.0
Based on 4 reviews
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close-circle Free version
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Pricing on request

Streamline your customer interactions with advanced CRM software. Keep track of leads, sales, and customer data all in one place.

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Gain insights into your customer base with powerful reporting tools. Automate your sales process and improve customer retention with custom workflows. Salestar makes managing your customer relationships simple and efficient.

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Saleswah CRM

Empower Your Sales Team with CRM Innovation

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4.4
Based on 38 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Boost your customer relationships with powerful CRM software. Streamline your sales process, manage leads, and automate tasks for a more efficient workflow.

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Saleswah CRM offers robust features for managing customer interactions. From lead tracking to sales forecasting, this software helps you stay on top of every stage of the sales process. With automation and analytics, you can make data-driven decisions to improve your sales performance.

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SAP CRM

Lead Generation Software

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5.0
Based on 1 reviews
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Pricing on request

Manage customer interactions and improve satisfaction with this powerful CRM software. Streamline workflows and gain insights with advanced analytics.

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With SAP CRM, you can easily track customer interactions across multiple channels and devices, including email, social media, and phone. Automate tasks and approvals to save time and increase efficiency. Use real-time analytics and reporting to gain valuable insights into customer behaviour and preferences, and make informed decisions that drive growth.

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Sellf CRM

Streamlined Sales Management Solution for Teams

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4.4
Based on 24 reviews
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Pricing on request

Streamline your sales process and manage customer data efficiently with this top-rated CRM software.

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With intuitive features like lead tracking, customisable pipelines, and automated task reminders, this CRM software makes it easy for businesses of all sizes to stay on top of their sales game. Plus, its mobile app ensures that you never miss an opportunity to close a deal, no matter where you are.

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ServiceSky Sales & CRM

Streamline Sales with Advanced CRM Solutions

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Maximise customer engagement with our CRM software. Streamline sales processes, track leads and monitor performance. Boost your revenue today.

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Our CRM software offers a user-friendly interface, making it easy to manage your customer relationships. With real-time analytics, you can track customer interactions and gain insights into sales performance. Automate tasks and streamline workflows, freeing up time for your team to focus on building relationships and driving revenue.

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17hats

Business Management Software

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4.4
Based on +200 reviews
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Paid version from US$13.00 /month

This CRM software streamlines business operations by integrating project management, invoicing, and scheduling into one platform.

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With 17hats, users can easily manage customer relationships, automate workflows, and improve productivity. It also offers customisable templates, lead capture forms, and mobile accessibility for on-the-go business management.

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1CRM

Customer Relationship Management (CRM) Software

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4.2
Based on +200 reviews
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close-circle Free version
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Pricing on request

Manage customer relationships efficiently with this software. Automate tasks, track leads, and streamline customer communication.

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With this software, you can easily manage customer interactions through automated workflows and customisable dashboards. Keep track of leads, sales opportunities and customer service requests, and improve customer communication with email templates and marketing campaigns.

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Smalution CRM

Efficient CRM Solution for Small Businesses

No user review
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Pricing on request

Boost your sales with this CRM software. Manage leads, track progress, and improve customer satisfaction.

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With advanced reporting and analytics, you can identify trends, forecast sales, and make data-driven decisions. The software also offers integrations with popular tools like email marketing and social media platforms, to streamline your workflow and save time.

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SnapCRM

Efficient Customer Relationship Management Software

No user review
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Pricing on request

Streamline your customer management process with our cloud-based software. Manage leads, sales, and customer support in one platform.

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SnapCRM offers a user-friendly interface, customizable dashboards, and real-time analytics. Automate tasks, track customer interactions, and collaborate with your team. With SnapCRM, you can improve customer satisfaction and drive business growth.

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SplendidCRM Enterprise

Advanced Client Relationship Management Solution

No user review
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Pricing on request

Streamline your customer interactions with powerful CRM software. Automate tasks, track leads and deals, and manage customer data with ease.

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With our CRM software, you can easily manage customer information, track interactions, and streamline your workflow. Our powerful automation tools allow you to reduce manual tasks and focus on building relationships with your customers.

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StayinFront TouchRX

Advanced CRM Solution for Pharmaceutical Teams

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3.6
Based on 3 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline customer interactions with this powerful CRM software. Manage contacts, track accounts and automate sales processes.

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StayinFront TouchRX helps you build stronger relationships with customers by providing real-time data and customisable dashboards. With features like automated reporting, email marketing and lead tracking, you can focus on what matters most: growing your business.

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SuiteCRM

A modern open-source CRM software

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4.2
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Manage customer relations with ease. Streamline sales, marketing and support processes. Automate tasks and improve team collaboration.

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This software provides a comprehensive solution for managing customer relationships. With features such as sales forecasting, lead management, and customer support, it simplifies the process of managing customer interactions. It also includes automation tools to reduce manual tasks and improve team collaboration.

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T3 CRM

Streamline Operations with a Versatile CRM Solution

No user review
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Pricing on request

Streamline your customer interactions with powerful CRM software. Manage leads, sales, and customer service all in one place.

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T3 CRM is a robust solution that lets you track customer journeys from initial contact to sale. Customise workflows, automate tasks and analyse data to improve your customer experience.

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TeamWave

Streamline Your Workflow with Integrated Business Suite

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4.7
Based on 110 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline your customer management with this SaaS. Manage leads, deals, tasks and projects all in one place.

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With this software, you can easily manage your customer relationships with a streamlined approach. Keep track of leads, deals, tasks and projects all in one place, saving time and increasing efficiency.

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TecArt

Advanced CRM for Efficient Business Management

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4.5
Based on 47 reviews
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Paid version from €36.25 /month

Streamline customer interactions with this CRM software that offers advanced automation, task management and reporting features.

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TecArt's customer relationship management software provides a comprehensive suite of tools to manage customer interactions. Its advanced automation capabilities allow businesses to streamline their customer communication processes, while task management and reporting features help to optimize workflows and improve customer satisfaction.

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absoluteBUSY

Efficient CRM Solution for Growing Businesses

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Pricing on request

Streamline your customer management with powerful tools and intuitive interface.

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From lead tracking to invoicing, absoluteBUSY offers a comprehensive solution for businesses of any size. Keep track of customer interactions, appointments, and tasks with ease.

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TLD CRM

Advanced CRM Solution for Enhanced Client Management

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4.7
Based on 35 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your customer interactions with a powerful CRM software. Manage leads, track sales, and automate tasks with ease.

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TLD CRM offers a user-friendly interface that allows you to easily access customer data, create custom reports, and manage your sales pipeline. The software's automation capabilities also save you time by automating repetitive tasks and workflows. With TLD CRM, you can improve your customer relationships and boost your sales performance.

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Topbin

Efficient Task Management with Robust Task Solutions

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4.5
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Effectively manage customer relationships with this software. Streamline sales, marketing and support processes, improve communication and increase customer satisfaction.

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With this CRM software, you can easily track customer interactions, manage leads, create personalised campaigns and automate routine tasks. The software's analytics feature helps you gain insights into customer behaviour and preferences, enabling you to make data-driven decisions. Its user-friendly interface ensures easy adoption and efficient use.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralise customer and prospect information to maximise business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximise conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralising customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organisation (note-taking, synchronisation with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralisation of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronised messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralise unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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A CRM software is designed to track and manage interactions with customers, providing a centralised database of customer information. It allows businesses to manage leads, sales, customer service and marketing campaigns all in one place.

What features should I look for when looking for customer relationship management software?

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Look for features such as lead and sales management, contact management, automation, reporting and analytics, mobile access, and integration with other software tools. Customisable dashboards and workflows, and the ability to add third-party integrations to your CRM software can also be useful.

What are the benefits of customer relationship management for my company?

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CRM software can increase sales, improve customer satisfaction, streamline business processes, and provide valuable insights into customer behaviour and needs. It can also help businesses to build and maintain strong relationships with customers, which can lead to increased loyalty and repeat business.

What are the best customer relationship management software options?

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Some of the best CRM software options in the UK market include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive. Each has its own strengths and weaknesses and may be more suitable for different businesses depending on their needs.

What are the free customer relationship management software alternatives I could try?

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Some of the best free CRM software options include HubSpot CRM, Zoho CRM Free Edition, Bitrix24, and Insightly. These free options may have limited features compared to paid versions or may have restrictions on the number of users, contacts or data storage.