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Customer relationship management Software

CRM software are sales and customer management software that centralize qualified business information to maximize the conversion of prospects into customers and build customer loyalty.

Customer relationship management : related categories

Our selection of 231 customer relationship management software

Apptivo CRM

Software That Grows With Your Business

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Pricing on request

Streamline your customer relationships with a top-rated CRM. Automate tasks, manage leads, and track performance with ease.

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With this CRM, you can easily manage multiple sales pipelines, track customer interactions, and automate follow-up tasks. The software also offers advanced reporting and analytics to help you improve your sales process.

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PHC CS

Advanced Business Management for SMEs

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Pricing on request

Manage customer relationships efficiently with this software. Automate tasks and streamline communication to improve business performance.

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The customer relationship management software enables businesses to track interactions with customers and prospects, automate sales and marketing tasks, and optimise customer engagement. With streamlined communication and automated workflows, businesses can improve productivity and enhance customer experience.

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Flame Analytics

Advanced Retail Analytics Solution

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4.6
Based on 79 reviews
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Pricing on request

Boost customer engagement and loyalty with cutting-edge CRM software. Analyse customer behaviour, automate marketing campaigns, and increase sales.

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Flame Analytics offers a comprehensive CRM solution that enables businesses to gain insights into customer behaviour, preferences, and needs. With advanced analytics and automation features, businesses can create highly targeted marketing campaigns, personalise customer experiences, and maximise sales opportunities.

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Exact

Advanced Business Management for ERP Efficiency

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4.3
Based on 49 reviews
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Paid version from €39.00 /month

Streamline your customer interactions with this CRM software. Organise leads, automate email campaigns, and track customer journeys.

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With this CRM software, you can easily manage all customer interactions in one place. It offers lead capture, email campaign automation, and customer journey tracking. Stay on top of customer needs and streamline communication with this powerful tool.

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AURA

Streamline Operations with Innovative Workflow Software

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer interactions with this CRM software. Organize leads, automate tasks, and track sales all in one place.

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With this software, you can easily manage your customer relationships. Use the intuitive dashboard to keep track of leads and opportunities, and set up automated workflows to save time. The software also offers robust reporting and analytics to help you make data-driven decisions.

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Benefits of AURA

check Data automation & Profile Enrichment

check Email Synchronization

check Dealflow & Task Management

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Fleeg

Streamline Project Management Effortlessly

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4.0
Based on 1 reviews
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Pricing on request

Boost your customer relationships with advanced tools for tracking, analysing and managing interactions.

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Fleeg's CRM software provides a comprehensive suite of features, including contact management, pipeline tracking, and reporting. It also offers customisation options and integrations with popular platforms to streamline your workflow.

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Clientar CRM

Streamline Client Management with Innovative CRM

No user review
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Pricing on request

Streamline your customer interactions with our CRM software. Manage leads, track sales, and automate emails all in one place.

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With our CRM software, you can easily segment your audience and send targeted marketing campaigns. Our user-friendly interface allows for easy customization of sales pipelines and forecasting. Plus, our automated reporting makes tracking metrics a breeze.

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RD Station

Ultimate Marketing Automation Software

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4.5
Based on +200 reviews
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Pricing on request

Boost customer relationships with powerful CRM software, streamlining sales and marketing processes, automating tasks, and delivering customised messaging.

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RD Station's Customer Relationship Management software provides a comprehensive suite of features to help businesses manage customer interactions, from lead generation to sales and beyond.

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Moskit CRM

Enhanced Sales Management with Tailored CRM Solutions

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Pricing on request

A powerful CRM software with robust features for managing customer interactions, sales pipelines, and marketing campaigns.

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Moskit CRM streamlines your sales process with automation tools, customisable dashboards, and real-time data insights. Its intuitive interface and mobile app make it easy to collaborate with team members and track progress on the go. Plus, its integrations with popular business tools like Slack and Zapier ensure seamless data flow across your organisation.

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Ploomes

Streamline Sales with Intelligent CRM Solutions

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4.8
Based on +200 reviews
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Pricing on request

Manage customer interactions with ease using this CRM software. Organize leads, deals, and tasks all in one place.

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Stay on top of your sales game with Ploomes. Get accurate insights on customer behaviour, track deals and forecast sales, and automate tedious tasks. Perfect for small to medium-sized businesses.

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Salesforce Health Cloud

Revolutionise Healthcare with Unified Patient Management

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4.2
Based on 67 reviews
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Powerful CRM software tailored for healthcare professionals. Streamline patient management, automate workflows, and improve care coordination.

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With Salesforce Health Cloud, healthcare providers can access a comprehensive view of patient data, including medical history, care plans, and social determinants of health. The software's intelligent automation tools simplify administrative tasks, freeing up time for patient care.

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Freshsales Healthcare

Streamline Healthcare Sales with Advanced CRM Solution

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Manage your healthcare customers with ease. Streamline your sales process, track leads and deals, and improve customer satisfaction with our CRM software.

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Freshsales Healthcare helps healthcare providers manage their customer relationships with ease. Its user-friendly interface allows for easy tracking of leads and deals, while its powerful automation features help streamline the sales process. With Freshsales Healthcare, you can improve customer satisfaction and build lasting relationships with your healthcare clients.

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Autosoft DMS

Streamline Automotive Operations with Dynamic Management

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3.6
Based on 88 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer relationships with our powerful CRM software. Organise leads, automate customer service, and track sales data with ease.

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Autosoft DMS is the ultimate solution for managing your customer relationships. With its intuitive interface, you can easily track leads, manage customer service requests, and monitor sales data. Plus, our powerful automation tools help you streamline your processes for maximum efficiency.

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Dealerpeak CRM

Streamline Automotive Sales with Advanced CRM Solutions

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Manage and improve customer relationships with powerful software. Streamline sales processes, track leads and monitor performance.

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Dealerpeak CRM offers a user-friendly interface, customizable dashboards and reports, and integrates with other software. Automate tasks, maintain customer data and increase productivity.

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EASI'R

Boost Vehicle Sales with Innovative CRM Software

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Manage customer interactions with ease. Improve customer satisfaction and retention rates.

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Our CRM software streamlines customer data management, automates communication, and tracks performance. With EASI'R, you can easily identify and nurture leads, and provide personalized support throughout the customer journey.

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Izmocars

Innovative Automotive Retail Management Software

No user review
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Pricing on request

Manage and organize customer interactions efficiently with this CRM software. Automate tasks, track leads, and streamline sales processes.

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With this software, you can easily customize workflows to suit your business needs. Gain valuable insights with reporting and analytics tools, and collaborate with teams effortlessly. Increase customer satisfaction and retention with personalized communication and targeted marketing campaigns.

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VinSolutions

Revolutionise CRM with Advanced Auto Dealership Solutions

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Streamline customer interactions with a powerful CRM software designed to optimize sales and marketing efforts.

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VinSolutions' CRM software allows businesses to efficiently manage customer data, automate marketing campaigns, and track leads from initial contact to sale. With customizable dashboards and reporting tools, users can easily identify trends and opportunities for growth.

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Dominion Dealer Solutions

Innovative Dealership Management Software Solutions

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Pricing on request

Streamline your customer interactions with this CRM software. Automate tasks, track leads and sales, and create reports.

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With this software, you can easily manage customer data, monitor leads, and track sales progress. You can automate tasks like follow-up emails and create custom reports to stay on top of your business. Its user-friendly interface makes it easy to navigate and use.

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Elead

Streamline Customer Engagement with Innovative CRM

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4.4
Based on 149 reviews
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Pricing on request

Streamline your customer interactions with a powerful CRM software. Manage leads, track sales, and improve customer engagement.

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Elead's customer relationship management software allows you to easily manage your customer interactions. From tracking leads to improving engagement, Elead's software provides a powerful solution to streamline your sales process. With Elead, you can stay on top of your customer interactions and ensure a positive experience for your clients.

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Education accelerator

Elevate Learning with Innovative EdTech Solutions

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Education Accelerator is a cutting-edge educational tool designed for academic institutions and educators seeking to revolutionise the learning experience.

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This platform offers seamless integration with existing systems, advanced data analytics for personalised learning, and engaging multimedia content delivery, setting it apart from traditional educational software.

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Customer relationship management software: purchase guide

What is CRM Software?

Definition

Customer Relationship Management or CRM software is an IT tool that is used by marketing and sales departments to centralise customer and prospect information to maximise business revenue. With CRM software, you can manage:

  • Acquisition: Identification of potential buyers (leads) imported into the CRM system

  • Prospecting: Transformation of leads into business opportunities, the study of the needs of prospects and customers, soliciting prospects, analysis of information collected.
  • Automation of Sales: Automation of your salesforce with the piloting tools, to be used in the prospecting procedures.
  • Marketing Automation: Email marketing, e-mailing, newsletters, reminders, orientation, lead scoring
  • Administration: Management of quotations, contracts, invoices, purchase orders, management of sales representatives and commissions on sales
  • Retention: Customer support, customer service management, online information on technical support, setting up a call center.

By gaining insights on customer behavior and purchasing patterns, you will be able to offer customers with a relevant solution that addresses their needs. The relevance of marketing and sales actions makes it possible to direct efforts where it is really necessary and thus to maximise conversion rates (conversion from prospect to customer) as well as retention rates (customer renewal).

6 Reasons to Use CRM Software?

Here are 6 reasons why you need CRM software:

  1. You can use it to be more efficient than competitors and therefore gain market share.
  2. It can be used to understand your audience and address them in a relevant way
  3. By centralising customer knowledge, you will be able to implement powerful marketing actions (email marketing, SMS for example)
  4. Data centralization opens the door to collaborative techniques (sharing information between employees) and to improving personal organisation (note-taking, synchronisation with the agenda)
  5. New regulations in terms of personal data management (GDPR) make it mandatory to process customer data centrally with the ability to transmit this data immediately to the person concerned or to destroy it at his request.
  6. Online CRM is the most connected tool on the market, opening up infinite possibilities: customer segmentation, marketing campaigns, automatic invoicing, business intelligence and sales data analysis, company management, etc.

What are the Main Features of CRM software?

The Basic Features of CRM systems

The main features of CRM software include:

  • Lead management and opportunities for salespeople (telemarketing)
  • Key Account Management (centralisation of prospects and customer data)
  • Event Tracking: outgoing emails, incoming calls, information, adding documents, signing a contract, etc.
  • Appointment and calendar management
  • Management of multichannel marketing campaigns (email marketing, SMS marketing, newsletter, voice messages)
  • Dashboards, Analytics and Reporting

CRM software is the most diverse type of customer management software, which explains the hyper choice in this market. CRM software range from advanced contact managers (xRM) to commercial ERPs (such as Everwin or Divalto).

Advanced Features

The following advanced CRM features and services are becoming more and more present in CRM software:

  • Support and customer service
  • Commercial management and sales management (quote, order form, invoicing)
  • Delivery and collection of documents
  • Embedded and synchronised messaging with the main messaging system
  • Tracking of conversions according to the origins and drivers of leads
  • Connection with Customer Data Platforms (CDP) to centralise unstructured data with qualified CRM data

CRM applications will be supported in the next 5 years by BigData, Business Intelligence and the exploitation of public data on the Internet:

  • Automatic proposal of products to segments of populations via marketing actions combining marketing automation and emailing.
  • Correlation detection
  • Listening to social networks (Social CRM as Easiware)
  • Automatic enrichment of contact cards
  • Anticipating seasonal factors

CRM: Trends and Future Developments

The CRM market is made up of 50% SaaS CRM offers (CRM in the cloud, unlike on-premise CRM).

Finally, the 10 largest CRM software publishers account for 60% of the market. The remaining 40% is made up of about a hundred solutions such as E-deal, Zoho, Efficy, Infocob. Among the market giants are Salesforce, SAP, Oracle, Microsoft Dynamics CRM, IBM, NetSuite and Sage CRM.

Moreover, most solutions offer free trials or demos to test the functionalities of CRM Marketing software.

With our guides on customer relationship management (CRM), discover how to automate sales and marketing actions to support business development and customer relationship quality (improving customer experience, customer journey, loyalty and customer satisfaction).

How to Choose a CRM Software?

Choosing the ideal CRM software can be complex because it depends on the current context of a company, but also on its evolution. Moreover, it impacts many departments such as Management, Marketing, Sales, Communication, Support, etc. It is therefore essential to make a list of required features with all stakeholders in the CRM project before selecting a CRM tool.

Then, it is important to study the necessary functional scope: prospecting, marketing campaign management, customer support. There are hundreds of CRM software on the market that do either everything or part of the customer relationship.

Finally, price plays a key role in selecting the ideal CRM software for a company. You can now find CRM software with monthly subscriptions per user. This usually costs around 30 €/month/user which, multiplied by the number of employees concerned, can represent a very significant cost.

The Most Popular CRM Software

These include: Sellsy, Eudonet, Ines CRM, Salezeo, GRC Contact, Microsoft Dynamics CRM, MyFeelBack, Koban, Nelis, Salesforce CRM : Sales Cloud, Teamleader, EGGcrm, TigerPro CRM, Magic Business, Incwo, Pipedrive, Smartplace, Vtiger CRM, Zoho CRM, Sage CRM, Everwin CXM, Simple CRM, You don't need a crm, E-Deal CRM

Customer relationship management softwares: Q&A

How does a customer relationship management software work?

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A CRM software is designed to track and manage interactions with customers, providing a centralised database of customer information. It allows businesses to manage leads, sales, customer service and marketing campaigns all in one place.

What features should I look for when looking for customer relationship management software?

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Look for features such as lead and sales management, contact management, automation, reporting and analytics, mobile access, and integration with other software tools. Customisable dashboards and workflows, and the ability to add third-party integrations to your CRM software can also be useful.

What are the benefits of customer relationship management for my company?

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CRM software can increase sales, improve customer satisfaction, streamline business processes, and provide valuable insights into customer behaviour and needs. It can also help businesses to build and maintain strong relationships with customers, which can lead to increased loyalty and repeat business.

What are the best customer relationship management software options?

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Some of the best CRM software options in the UK market include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, and Pipedrive. Each has its own strengths and weaknesses and may be more suitable for different businesses depending on their needs.

What are the free customer relationship management software alternatives I could try?

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Some of the best free CRM software options include HubSpot CRM, Zoho CRM Free Edition, Bitrix24, and Insightly. These free options may have limited features compared to paid versions or may have restrictions on the number of users, contacts or data storage.