Scorebuddy : Innovative Performance Monitoring for Call Centres
Scorebuddy: in summary
Scorebuddy is a specialised tool for call centres aiming to enhance performance monitoring and quality assurance. Designed for team leaders and quality managers, it offers advanced scoring, comprehensive reporting, and seamless integration with existing systems to streamline operations effectively.
What are the main features of Scorebuddy?
Advanced Scoring Capabilities
Scorebuddy empowers call centres with a robust scoring system to monitor and improve agent performance. Tailored for effectiveness, it allows the creation of custom scorecards that adapt to specific needs.
- Customisable scorecards
- Flexible grading scale
- Real-time performance tracking
Comprehensive Reporting Tools
Gain deeper insights with Scorebuddy’s reporting features. Designed for quality assurance managers, it provides detailed analytics that help identify trends and pinpoint areas for improvement.
- In-depth analytics dashboard
- Data visualisation and export options
- Trend analysis and benchmarking
Seamless System Integration
Scorebuddy ensures smooth integration with a wide range of existing systems, making it easier for call centres to enhance their quality assurance processes without overhauling current infrastructure.
- API access for custom integrations
- Compatible with popular CRM platforms
- Easy data migration tools
Scorebuddy: its rates
standard
Rate
On demand
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