OmniTouch Contact Center enhances customer interactions for businesses of all sizes. Designed for diverse industries, it offers seamless integration, advanced analytics, and multi-channel support, setting new standards in contact centre efficiency.

What are the main features of OmniTouch Contact Center?

Optimised Multi-Channel Support

The software enriches customer engagement by supporting various communication channels, all in one place. This feature allows for comprehensive customer interaction management across:

• Email: Efficiently handle large volumes of customer emails.
• Voice: Improved voice call handling with automated response systems.
• Social Media: Seamlessly integrate social media interactions.

Enhanced Analytics and Reporting

The robust analytics engine provides in-depth insights into customer interactions, helping improve service delivery. Key analytics features include:

• Real-time data: Monitor ongoing operations with instant updates.
• Customisable reports: Tailor reports to focus on specific metrics or needs.
• Performance tracking: Evaluate agent productivity through detailed metrics.

Intuitive Integration Capabilities

OmniTouch Contact Center is designed to seamlessly integrate with your existing systems, offering flexibility and simplicity in deployment. Highlighted integration features include:

• CRM systems: Sync effortlessly with popular CRM platforms.
• Third-party applications: Easily incorporate a wide range of business tools.
• API Access: Customise integrations with extensive API support.