NobelBiz OMNI+ : Advanced Contact Centre Platform for Seamless Communication
NobelBiz OMNI+: in summary
What are the main features of NobelBiz OMNI+?
Unified Interface
The unified interface provided by NobelBiz OMNI+ ensures a cohesive user experience, enabling agents to manage interactions across various channels without hassle.
- Streamlined workflow management for improved efficiency
- Customizable dashboard to match operational needs
- Real-time interaction tracking across all communication channels
Multi-Channel Support
Engage with customers on their preferred channels with NobelBiz OMNI+. The software's multi-channel support facilitates enhanced communication strategies.
- Integration with email, voice, chat, and social media platforms
- Consistent customer experience regardless of the channel
- Centralised management of all channels for better efficiency
Intelligent Call Routing
Optimise your contact centre's performance with NobelBiz OMNI+ through intelligent call routing features that meet specific business needs and improve customer satisfaction.
- Skill-based routing to match agents with suitable interactions
- Priority routing to manage high-value customers effectively
- Advanced queuing algorithms to reduce wait times
NobelBiz OMNI+: its rates
Standard
Rate
On demand
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