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Nixxis : Advanced Contact Centre Solutions for Businesses

Nixxis : Advanced Contact Centre Solutions for Businesses

Nixxis : Advanced Contact Centre Solutions for Businesses

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4.3
Based on 9 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Nixxis: in summary

Nixxis is a versatile contact centre software designed for businesses seeking seamless communication solutions. Tailored for customer service teams, it enhances productivity with its multi-channel integration, intuitive reporting tools, and automated call distribution capabilities.

What are the main features of Nixxis?

Multi-Channel Integration

With Nixxis, manage interactions across various platforms effortlessly. This multi-channel integration ensures a unified communication strategy, connecting you with customers on their preferred channels.

  • Integrate voice, email, chat, and social media communications
  • Cohesive interface for efficient handling of messages
  • Real-time synchronization of customer interaction data

Automated Call Distribution

Nixxis enhances operational efficiency with its automated call distribution feature. It intelligently routes calls to the most appropriate agent, minimizing wait times and improving customer satisfaction.

  • Intelligent call routing based on agent skills and availability
  • Predictive dialling to optimise outbound campaigns
  • Dynamic routing adjustments during peak times

Intuitive Reporting and Analytics

Gain valuable insights with Nixxis' intuitive reporting and analytics tools. This feature empowers teams to make data-driven decisions by providing comprehensive performance metrics.

  • Customisable reports and dashboards
  • Real-time analytics for immediate insights
  • Track key performance indicators effortlessly

Nixxis: its rates

standard

Rate

On demand

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Customer reviews about Nixxis

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4.3
Based on 9 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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