Call Centre Software

Eloquant is a powerful Cloud CX Platform designed for call centres, offering features like real-time analytics to optimise performance and drive informed decision-making. Its omnichannel capabilities ensure consistent customer engagement across various platforms, including voice, chat, and email. Additionally, the software supports easy integration with existing tools, allowing for a tailored approach to enhance user experience and operational efficiency in dynamic environments.

Zoho Voice offers a robust suite of features designed to optimise customer interactions in a call centre setting. Key functionalities include intelligent call routing to ensure customers reach the appropriate agents, comprehensive analytics for performance tracking, and seamless integration with popular CRM systems for enhanced workflow management. This combination not only boosts operational efficiency but also enhances the overall customer experience, making it easier for businesses to manage their communication needs effectively.

This call centre software offers an array of features essential for optimising customer interactions. With advanced call routing capabilities, it ensures that incoming calls are directed to the most skilled agents available. Real-time analytics provide insights into call performance, enabling managers to monitor and improve service quality. Additionally, detailed agent performance tracking helps in identifying training needs and boosting overall productivity, making it a comprehensive solution for any call centre operation.

Vdcloud offers a comprehensive solution for call centre operations, featuring state-of-the-art analytics to track performance metrics, robust automated workflows that enhance productivity, and seamless integration with CRM systems to provide a unified customer experience.

Apex Cloud Telephony offers comprehensive call handling capabilities through a cloud-based platform, enabling organisations to manage communications effectively. With features like advanced analytics, it provides insights into call data to enhance performance. Multi-channel support allows interactions through various platforms, ensuring customer engagement across different media. Additionally, seamless integration with existing systems facilitates a smooth workflow, making it an ideal choice for businesses aiming to optimise their communication processes.

Nixxis offers a robust suite of features tailored for call centres, including comprehensive call management for smooth operations, intelligent routing to ensure calls reach the right agents, and detailed performance analytics for data-driven decision making. Additionally, it seamlessly integrates with various CRM systems, providing users with a unified platform to enhance customer interactions and streamline workflows. Ideal for businesses looking to optimise their call centre processes.

Batvoice AI offers advanced call analytics, providing real-time intelligence that allows businesses to optimise customer interactions. With its AI-driven insights, the software identifies trends and improvement areas, helping teams perform at their best. Additionally, automated reporting streamlines the process of data analysis, ensuring that actionable information is readily available for decision-making. These features work together to enhance efficiency and customer satisfaction in call centre operations.

Telli is an advanced call centre software that enhances operational efficiency through features such as intelligent call routing, enabling agents to connect with the right customers quickly. Real-time analytics provide insights into performance metrics, helping managers make informed decisions. Additionally, its customer interaction management tools ensure seamless communication across multiple channels. This ensures a better customer experience while optimising agent productivity.

Benefits of telli

AI Sales Agent with Human-Like Conversations

Smart Call Strategies for Maximum Reachability & Conversions

Seamless CRM Integration & Workflow Automation

Callcruncher Access Anywhere offers an all-in-one solution for call center management, with features like call routing, IVR, and call recording. Scale your business easily with flexible pricing and seamless integration with your existing tools.

Centcom's call center software offers robust features such as customisable IVR, real-time monitoring, and analytics to improve customer experience and agent productivity. With Centcom, you can ensure your call center runs smoothly and efficiently.

With our software, you can easily track and evaluate your agents' performance in real-time, and provide them with personalised coaching and training. You'll also have access to advanced analytics to help you identify areas for improvement, and improve your overall customer satisfaction scores.

Manage customer interactions with ease using Cloud Call Center's intuitive interface. Features include real-time reporting, call routing, and integration with popular CRM systems. Increase customer satisfaction and streamline your call center operations.

Our cloud-based call center solution offers seamless integration with your existing systems, customizable dashboards, and advanced reporting to help you make data-driven decisions. With features like call recording and monitoring, you can ensure quality control and compliance. Plus, our intuitive interface makes it easy for agents to handle calls efficiently.

Our software uses advanced algorithms to predict when an agent will be available, ensuring a steady flow of calls. It also screens out busy signals, answering machines, and no-answers, so agents only speak with live contacts. With detailed reporting and call recording, managers can monitor agent performance and adjust campaigns to maximise results.

ContactNow offers a comprehensive suite of call center tools to optimize your customer engagement. Its intelligent routing system ensures that calls are directed to the most appropriate agent, while call recording and real-time reporting provide valuable insights into agent performance and customer preferences.

The software offers a range of features including call routing, IVR, call recording and reporting. It integrates with various CRMs and allows remote access. The software's analytics help to improve agent performance, reduce wait times and enhance customer satisfaction.

With Avaya, you can easily manage call routing, monitor agent performance, and track customer interactions across multiple channels.

Diabolocom offers a range of features including real-time call monitoring, automated call distribution, and intelligent call routing. With integrated CRM and ticketing systems, agents can access customer information and history, allowing for personalised and efficient support.

Benefits of Diabolocom

Process requests quickly and efficiently

Manage your contact centre activity in a few click

Secure customer loyalty and win new customers

Dialer360 streamlines call center operations with its intelligent dialer, call routing, and comprehensive reporting. Automate your outbound calls, route calls to the right agent, and monitor performance with real-time analytics.

Dialpad's call center software offers a user-friendly interface, customizable call routing, and AI-powered voice recognition. Monitor call quality and agent performance, and integrate with popular CRM platforms like Salesforce and Zendesk. Increase productivity and customer satisfaction with Dialpad.

Benefits of Dialpad

Advanced smart features to streamline your workflow

Endless integrations to unify your communications

Data-driven insights to boost performance