Call centre software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimisation. Using this type of software can help your company thrive and create higher customer loyalty.Here you can also find our top software picks for contact centre, in order to establish long-lasting customer relations and proactive customer service.
Eloquant is a comprehensive Cloud CX Platform designed to enhance customer experience management for businesses.
Targeting companies seeking to improve customer relationship quality, Eloquant offers advanced analytics, seamless multi-channel integration, and personalised customer engagement tools.
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Zoho Voice is a comprehensive communication solution perfect for businesses aiming to enhance their customer interaction and internal collaboration.
It offers seamless integration, scalable support, and advanced analytics, setting it apart from other platforms in the market.
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BackO is designed for small businesses to streamline stock management processes.
It excels in real-time inventory tracking, offering seamless integration with e-commerce platforms, and providing detailed analytics. Ideal for businesses aiming to optimise their inventory operations with ease.
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This call centre software provides powerful features like advanced analytics, automated workflows, and seamless CRM integration.
Vdcloud offers a comprehensive solution for call centre operations, featuring state-of-the-art analytics to track performance metrics, robust automated workflows that enhance productivity, and seamless integration with CRM systems to provide a unified customer experience.
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Apex Cloud Telephony transforms business communication with its seamless integration and scalability.
Perfect for SMEs and large enterprises, it offers auto-attendant services and call analytics that elevate your telecom capabilities beyond traditional systems.
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Nixxis is a versatile contact centre software designed for businesses seeking seamless communication solutions.
Tailored for customer service teams, it enhances productivity with its multi-channel integration, intuitive reporting tools, and automated call distribution capabilities.
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Streamline your call center operations with cloud-based software that's accessible from anywhere.
Callcruncher Access Anywhere offers an all-in-one solution for call center management, with features like call routing, IVR, and call recording. Scale your business easily with flexible pricing and seamless integration with your existing tools.
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Streamline your call center operations with software that automates call routing, reporting, and agent management.
Centcom's call center software offers robust features such as customisable IVR, real-time monitoring, and analytics to improve customer experience and agent productivity. With Centcom, you can ensure your call center runs smoothly and efficiently.
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Boost customer satisfaction with powerful Call Center software. Monitor, coach and optimise your agents' performance with ease.
With our software, you can easily track and evaluate your agents' performance in real-time, and provide them with personalised coaching and training. You'll also have access to advanced analytics to help you identify areas for improvement, and improve your overall customer satisfaction scores.
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Cloud-based call center software with advanced features for efficient customer service.
Manage customer interactions with ease using Cloud Call Center's intuitive interface. Features include real-time reporting, call routing, and integration with popular CRM systems. Increase customer satisfaction and streamline your call center operations.
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Streamline call center operations with powerful features such as call routing, IVR, and real-time analytics. Improve customer experience and agent productivity.
Our cloud-based call center solution offers seamless integration with your existing systems, customizable dashboards, and advanced reporting to help you make data-driven decisions. With features like call recording and monitoring, you can ensure quality control and compliance. Plus, our intuitive interface makes it easy for agents to handle calls efficiently.
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Boost productivity with our Predictive Dialer software. Increase agent talk time and connect with more customers in less time.
Our software uses advanced algorithms to predict when an agent will be available, ensuring a steady flow of calls. It also screens out busy signals, answering machines, and no-answers, so agents only speak with live contacts. With detailed reporting and call recording, managers can monitor agent performance and adjust campaigns to maximise results.
Read our analysis about LeadsRainTo LeadsRain product page
Streamline your call center operations with advanced features such as intelligent routing, call recording, and real-time reporting.
ContactNow offers a comprehensive suite of call center tools to optimize your customer engagement. Its intelligent routing system ensures that calls are directed to the most appropriate agent, while call recording and real-time reporting provide valuable insights into agent performance and customer preferences.
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Enhance your customer service with call center software. Streamline communication, manage data and improve customer experience.
The software offers a range of features including call routing, IVR, call recording and reporting. It integrates with various CRMs and allows remote access. The software's analytics help to improve agent performance, reduce wait times and enhance customer satisfaction.
Read our analysis about ConVoxTo ConVox product page
Streamline your call center operations and boost customer satisfaction with powerful software that automates key processes and provides real-time analytics.
With Avaya, you can easily manage call routing, monitor agent performance, and track customer interactions across multiple channels.
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Enhance your customer service experience with cutting-edge software that streamlines communication and boosts productivity.
Diabolocom offers a range of features including real-time call monitoring, automated call distribution, and intelligent call routing. With integrated CRM and ticketing systems, agents can access customer information and history, allowing for personalised and efficient support.
Read our analysis about DiabolocomBenefits of Diabolocom
Process requests quickly and efficiently
Manage your contact centre activity in a few click
Secure customer loyalty and win new customers
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Boost productivity with call center software that automates dialing, routing, and reporting.
Dialer360 streamlines call center operations with its intelligent dialer, call routing, and comprehensive reporting. Automate your outbound calls, route calls to the right agent, and monitor performance with real-time analytics.
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Streamline your call center operations with advanced communication features, real-time analytics, and easy integration.
Dialpad's call center software offers a user-friendly interface, customizable call routing, and AI-powered voice recognition. Monitor call quality and agent performance, and integrate with popular CRM platforms like Salesforce and Zendesk. Increase productivity and customer satisfaction with Dialpad.
Read our analysis about DialpadBenefits of Dialpad
Advanced smart features to streamline your workflow
Endless integrations to unify your communications
Data-driven insights to boost performance
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Streamline your call center operations with cloud-based software that enhances customer experience, optimizes agent productivity, and supports easy scalability.
With features like IVR, call recording, analytics, and automated workflows, you can ensure efficient call handling, personalized customer interactions, and data-driven decision making. Plus, the software's intuitive interface and flexible pricing plans make it a top choice for businesses of all sizes.
Read our analysis about Easycall CloudTo Easycall Cloud product page
Streamline your call center operations with a powerful software that improves customer experience, increases productivity, and reduces costs.
Five9's call center software offers advanced features like automatic call distribution, IVR, omnichannel support, and real-time analytics that help you manage your team and customers efficiently. With its cloud-based solution, you can access the platform from anywhere, enabling remote work and scalability.
Read our analysis about Five9Benefits of Five9
The help of a communications expert with a human touch
Strong automation and analytics to adapt to changing needs
An integrated cloud platform to keep everything in one place
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Call centre software is a commercial management tool, designed for very small businesses and SMEs that want to move towards a more ambitious future.
A prospect or customer who waits too long or feels unwelcome may not keep doing business with you. Take care of customer relations by improving your contact centre and your phone customer service.
Call centre software is designed to provide unified communications, develop a telemarketing strategy, and improve customer management processes. It provides the link between IT and the phone centre which allows you to make phone calls with a single click and improve sales management procedures.
With a call centre software, you can set up pre-recorded messages (Interactive Voice Server) in order to route requests as efficiently as possible to the right person. Moreover, you can supervise your employees' training, record conversations to analyse the exchange, then suggest areas for improvement.
There are a large number of CRM tools and prospecting software, but they do not all have the same level of performance. Before you start, try to determine your company's needs so that you don't invest in software that is too complex. To guide you, here are some features that most call centre software have:
Phone support and hotline services are essential to most companies. It can convey a positive or negative brand image but can also be a performance tool. If you can't process all requests quickly, you may disappoint some of your customers or miss deals to close with new prospects. Most large companies have understood the importance of welcoming their customers. By choosing a call centre software, you benefit from:
Both call centre software solutions have their advantages and disadvantages. We would tend to advocate for SaaS solutions because it is faster to get started and technical support is provided. SaaS also has the advantage of being constantly updated and highly scalable.
However, you must agree to place all your company's data on a remote platform that can never fully guarantee infallible security. Nevertheless, many efforts have been made to offer a very high level of security, and modern cloud hosts offer secure protocols.
Our final piece of advice: test it! Testing a solution is the best thing to do before investing in call centre software. Many publishers give you access to a free trial period. Feel free to try several of them in order to choose the most appropriate one.
Call center software automates the process of handling customer interactions through multiple channels, such as phone, email, chat, and social media. It provides agents with tools to manage customer data, track interactions, and measure performance. Calls are routed to the appropriate agent based on skill and availability, and recorded for quality assurance and training purposes.
Look for features such as call routing and queuing, IVR, CRM integration, real-time reporting, and agent performance monitoring. Other useful features include call recording, analytics, and automation tools. The software should also be scalable, flexible, and easy to use.
Call center software can help improve customer satisfaction and retention by providing faster, more efficient service. It also helps increase productivity and reduce costs by automating routine tasks and providing real-time insights into performance. A well-designed call center can also help identify new sales opportunities and improve brand reputation.
Some of the best call center software options in the UK market include Genesys Cloud, Avaya, Talkdesk, Five9, and Zendesk. These software options provide a range of features and integrations that can meet the needs of different types of businesses.
Some free call center software alternatives include Zoho Desk, Freshdesk, and Bitrix24. While these options may not have all the features of paid software, they can still provide essential tools for managing customer interactions and improving agent performance.
