Call centre software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimisation. Using this type of software can help your company thrive and create higher customer loyalty.Here you can also find our top software picks for contact centre, in order to establish long-lasting customer relations and proactive customer service.
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
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Streamline your call center with powerful software that enhances customer experience and boosts productivity.
8x8's call center software provides a range of features to help you manage your customer interactions efficiently. Its advanced call routing system ensures that customers are directed to the right agent for their needs, while real-time analytics give you insights into call volumes and agent performance.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customisable platform to suit business needs.
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Cloud-based call center software with advanced features for efficient call handling and management.
CloudTalk offers real-time call monitoring, call recording, IVR, and CRM integration to streamline operations and improve customer experience. Its intuitive interface and customizable reports make it easy to use and track performance metrics.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 20€ per user/month
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A cloud-based call centre software with advanced analytics, automation, and omnichannel capabilities for seamless customer communication.
With Genesys PureCloud, businesses can easily manage customer interactions across multiple channels, including voice, email, chat, and social media. The software provides real-time analytics to track performance and improve customer satisfaction. Its automation features streamline workflows and reduce manual tasks, resulting in increased efficiency and cost savings.
Read our analysis about Genesys PureCloudBenefits of Genesys PureCloud
Native omnichannel platform
Speech-Enabled IVR
Workforce optimisation system
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Boost your call center productivity with advanced software that streamlines operations and enhances customer experience.
Experience seamless call handling, intelligent routing, and detailed reporting capabilities. This software integrates with your existing systems and offers real-time insights for better decision-making.
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Streamline your call center with advanced software that optimizes your team's efficiency and productivity.
With features such as call routing, IVR, and real-time analytics, this software allows you to manage your calls and agents with ease. Increase customer satisfaction and reduce wait times with HOGUNSOFT.
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Streamline customer communication with a cloud-based call center software. Manage incoming calls, emails, and chats efficiently.
Ubicentrex offers advanced call routing, IVR, and CRM integration to ensure a seamless customer experience. Real-time monitoring and reporting tools help track performance and improve operations.
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Efficiently manage and track customer interactions with this call centre software. Features include call routing, IVR, and real-time reporting.
Nextiva Call Center offers a range of tools to streamline your customer service operations. Set up customised call routing to ensure customers reach the right agent quickly. Use IVR to automate basic enquiries and free up agents for more complex queries.
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Streamline your call center operations with our software. Enjoy advanced call routing, real-time analytics and CRM integration.
Our software offers a range of features to enhance your call center performance. With flexible call routing, you can ensure calls are directed to the right agent. Real-time analytics provide valuable insights into call metrics, while seamless CRM integration enables a more personalised customer experience.
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Efficiently manage call centre activities with advanced monitoring and reporting tools.
Profile Watchdog's call centre software allows for real-time monitoring of agent performance, call volumes and customer satisfaction. Customisable reporting tools provide valuable insights to improve call centre operations and enhance customer experience.
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Streamline your call center with software that optimizes workflows, automates tasks, and provides real-time analytics.
Pulsar's call center software is designed to enhance productivity and improve customer experience. With its advanced features like call routing, IVR, and CRM integration, agents can work more efficiently and deliver personalized service.
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Boost your call centre efficiency with powerful call routing, IVR, and agent management features.
Q-Suite offers a comprehensive solution for call centres with advanced reporting, multi-channel support, and seamless CRM integration. Streamline your operations and improve customer satisfaction with Q-Suite.
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Boost your call center's productivity with powerful automation, intuitive interfaces, and customizable features.
Dialfire's call center software provides a range of tools to optimize your sales or customer service operations. Automate dialing, manage call queues, and analyze performance with ease. Customizable scripts and caller IDs ensure a seamless experience for both agents and customers.
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Streamline call centre operations with intelligent software. Automate quality monitoring, coaching, and reporting to improve customer experience in real time.
Scorebuddy offers a comprehensive solution for call centre management. With its intelligent software, quality monitoring, coaching, and reporting are automated, saving time and improving the customer experience. Its real-time reporting allows for immediate action to be taken and ensures customer satisfaction.
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This call center software offers advanced analytics, real-time reporting, and a user-friendly interface to optimize customer interactions.
With the ability to integrate with existing systems, Sharpen's call center software provides agents with customer history, call recordings, and sentiment analysis to improve customer satisfaction. Its AI-powered chatbot feature also streamlines communication for a seamless experience.
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Streamline your call center operations with advanced software that increases agent productivity and enhances customer satisfaction.
With features like automatic call distribution, IVR, and real-time monitoring, this software helps you manage high call volumes with ease. Customizable dashboards and integrations with CRM systems make it a powerful tool for call center management.
Read our analysis about TalkdeskBenefits of Talkdesk
An omnichannel, customer-centric approach
An end-to-end solution for all communications
AI-powered and ready for seamless integrations
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This call center software streamlines communication, enhances customer experience, and increases productivity.
Telax Contact Center offers advanced call routing, real-time reporting, and omnichannel support. With its intuitive interface and customizable workflows, agents can efficiently handle customer inquiries across multiple channels, including email, chat, and social media.
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Streamline your call center operations with our software. Improve customer service, automate processes, and monitor performance with ease.
Tentacle's call center software provides a comprehensive solution to manage your call center operations. Features include call routing, IVR, agent performance monitoring, and real-time reporting. Increase agent productivity and customer satisfaction with our user-friendly interface.
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Streamline your call center operations with powerful call management tools, real-time monitoring, and seamless integrations.
With VHT Callback, you can automate call routing, reduce hold times, and boost customer satisfaction. Customizable reporting and analytics provide valuable insights to optimize performance and drive business growth.
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A powerful call center software that streamlines operations, improves productivity, and enhances customer experience with its advanced features.
VICIdial offers comprehensive reporting, call recording, and real-time monitoring capabilities. It also has a predictive dialer, inbound and outbound calls, and IVR functionality. With its open-source architecture, VICIdial can be customized to fit your business needs.
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Call centre software is a commercial management tool, designed for very small businesses and SMEs that want to move towards a more ambitious future.
A prospect or customer who waits too long or feels unwelcome may not keep doing business with you. Take care of customer relations by improving your contact centre and your phone customer service.
Call centre software is designed to provide unified communications, develop a telemarketing strategy, and improve customer management processes. It provides the link between IT and the phone centre which allows you to make phone calls with a single click and improve sales management procedures.
With a call centre software, you can set up pre-recorded messages (Interactive Voice Server) in order to route requests as efficiently as possible to the right person. Moreover, you can supervise your employees' training, record conversations to analyse the exchange, then suggest areas for improvement.
There are a large number of CRM tools and prospecting software, but they do not all have the same level of performance. Before you start, try to determine your company's needs so that you don't invest in software that is too complex. To guide you, here are some features that most call centre software have:
Phone support and hotline services are essential to most companies. It can convey a positive or negative brand image but can also be a performance tool. If you can't process all requests quickly, you may disappoint some of your customers or miss deals to close with new prospects. Most large companies have understood the importance of welcoming their customers. By choosing a call centre software, you benefit from:
Both call centre software solutions have their advantages and disadvantages. We would tend to advocate for SaaS solutions because it is faster to get started and technical support is provided. SaaS also has the advantage of being constantly updated and highly scalable.
However, you must agree to place all your company's data on a remote platform that can never fully guarantee infallible security. Nevertheless, many efforts have been made to offer a very high level of security, and modern cloud hosts offer secure protocols.
Our final piece of advice: test it! Testing a solution is the best thing to do before investing in call centre software. Many publishers give you access to a free trial period. Feel free to try several of them in order to choose the most appropriate one.
Call center software automates the process of handling customer interactions through multiple channels, such as phone, email, chat, and social media. It provides agents with tools to manage customer data, track interactions, and measure performance. Calls are routed to the appropriate agent based on skill and availability, and recorded for quality assurance and training purposes.
Look for features such as call routing and queuing, IVR, CRM integration, real-time reporting, and agent performance monitoring. Other useful features include call recording, analytics, and automation tools. The software should also be scalable, flexible, and easy to use.
Call center software can help improve customer satisfaction and retention by providing faster, more efficient service. It also helps increase productivity and reduce costs by automating routine tasks and providing real-time insights into performance. A well-designed call center can also help identify new sales opportunities and improve brand reputation.
Some of the best call center software options in the UK market include Genesys Cloud, Avaya, Talkdesk, Five9, and Zendesk. These software options provide a range of features and integrations that can meet the needs of different types of businesses.
Some free call center software alternatives include Zoho Desk, Freshdesk, and Bitrix24. While these options may not have all the features of paid software, they can still provide essential tools for managing customer interactions and improving agent performance.
