Call centre software is sales and customer management tools and unified communications systems designed to improve customer interaction and workforce optimisation. Using this type of software can help your company thrive and create higher customer loyalty.Here you can also find our top software picks for contact centre, in order to establish long-lasting customer relations and proactive customer service.
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
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Streamline your call center with powerful software that enhances customer experience and boosts productivity.
8x8's call center software provides a range of features to help you manage your customer interactions efficiently. Its advanced call routing system ensures that customers are directed to the right agent for their needs, while real-time analytics give you insights into call volumes and agent performance.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customisable platform to suit business needs.
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Cloud-based call center software with advanced features for efficient call handling and management.
CloudTalk offers real-time call monitoring, call recording, IVR, and CRM integration to streamline operations and improve customer experience. Its intuitive interface and customizable reports make it easy to use and track performance metrics.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 20€ per user/month
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A cloud-based call centre software with advanced analytics, automation, and omnichannel capabilities for seamless customer communication.
With Genesys PureCloud, businesses can easily manage customer interactions across multiple channels, including voice, email, chat, and social media. The software provides real-time analytics to track performance and improve customer satisfaction. Its automation features streamline workflows and reduce manual tasks, resulting in increased efficiency and cost savings.
Read our analysis about Genesys PureCloudBenefits of Genesys PureCloud
Native omnichannel platform
Speech-Enabled IVR
Workforce optimisation system
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Boost your call center productivity with advanced software that streamlines operations and enhances customer experience.
Experience seamless call handling, intelligent routing, and detailed reporting capabilities. This software integrates with your existing systems and offers real-time insights for better decision-making.
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Streamline your call center with advanced software that optimizes your team's efficiency and productivity.
With features such as call routing, IVR, and real-time analytics, this software allows you to manage your calls and agents with ease. Increase customer satisfaction and reduce wait times with HOGUNSOFT.
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Streamline customer communication with a cloud-based call center software. Manage incoming calls, emails, and chats efficiently.
Ubicentrex offers advanced call routing, IVR, and CRM integration to ensure a seamless customer experience. Real-time monitoring and reporting tools help track performance and improve operations.
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Efficiently manage and track customer interactions with this call centre software. Features include call routing, IVR, and real-time reporting.
Nextiva Call Center offers a range of tools to streamline your customer service operations. Set up customised call routing to ensure customers reach the right agent quickly. Use IVR to automate basic enquiries and free up agents for more complex queries.
Read our analysis about Nextiva Call CenterTo Nextiva Call Center product page
Streamline your call center operations with our software. Enjoy advanced call routing, real-time analytics and CRM integration.
Our software offers a range of features to enhance your call center performance. With flexible call routing, you can ensure calls are directed to the right agent. Real-time analytics provide valuable insights into call metrics, while seamless CRM integration enables a more personalised customer experience.
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Efficiently manage call centre activities with advanced monitoring and reporting tools.
Profile Watchdog's call centre software allows for real-time monitoring of agent performance, call volumes and customer satisfaction. Customisable reporting tools provide valuable insights to improve call centre operations and enhance customer experience.
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Streamline your call center with software that optimizes workflows, automates tasks, and provides real-time analytics.
Pulsar's call center software is designed to enhance productivity and improve customer experience. With its advanced features like call routing, IVR, and CRM integration, agents can work more efficiently and deliver personalized service.
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Boost your call centre efficiency with powerful call routing, IVR, and agent management features.
Q-Suite offers a comprehensive solution for call centres with advanced reporting, multi-channel support, and seamless CRM integration. Streamline your operations and improve customer satisfaction with Q-Suite.
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Boost your call center's productivity with powerful automation, intuitive interfaces, and customizable features.
Dialfire's call center software provides a range of tools to optimize your sales or customer service operations. Automate dialing, manage call queues, and analyze performance with ease. Customizable scripts and caller IDs ensure a seamless experience for both agents and customers.
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Streamline call centre operations with intelligent software. Automate quality monitoring, coaching, and reporting to improve customer experience in real time.
Scorebuddy offers a comprehensive solution for call centre management. With its intelligent software, quality monitoring, coaching, and reporting are automated, saving time and improving the customer experience. Its real-time reporting allows for immediate action to be taken and ensures customer satisfaction.
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This call center software offers advanced analytics, real-time reporting, and a user-friendly interface to optimize customer interactions.
With the ability to integrate with existing systems, Sharpen's call center software provides agents with customer history, call recordings, and sentiment analysis to improve customer satisfaction. Its AI-powered chatbot feature also streamlines communication for a seamless experience.
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Streamline your call center operations with advanced software that increases agent productivity and enhances customer satisfaction.
With features like automatic call distribution, IVR, and real-time monitoring, this software helps you manage high call volumes with ease. Customizable dashboards and integrations with CRM systems make it a powerful tool for call center management.
Read our analysis about TalkdeskBenefits of Talkdesk
An omnichannel, customer-centric approach
An end-to-end solution for all communications
AI-powered and ready for seamless integrations
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This call center software streamlines communication, enhances customer experience, and increases productivity.
Telax Contact Center offers advanced call routing, real-time reporting, and omnichannel support. With its intuitive interface and customizable workflows, agents can efficiently handle customer inquiries across multiple channels, including email, chat, and social media.
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Streamline your call center operations with our software. Improve customer service, automate processes, and monitor performance with ease.
Tentacle's call center software provides a comprehensive solution to manage your call center operations. Features include call routing, IVR, agent performance monitoring, and real-time reporting. Increase agent productivity and customer satisfaction with our user-friendly interface.
Read our analysis about TentacleTo Tentacle product page
Streamline your call center operations with powerful call management tools, real-time monitoring, and seamless integrations.
With VHT Callback, you can automate call routing, reduce hold times, and boost customer satisfaction. Customizable reporting and analytics provide valuable insights to optimize performance and drive business growth.
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A powerful call center software that streamlines operations, improves productivity, and enhances customer experience with its advanced features.
VICIdial offers comprehensive reporting, call recording, and real-time monitoring capabilities. It also has a predictive dialer, inbound and outbound calls, and IVR functionality. With its open-source architecture, VICIdial can be customized to fit your business needs.
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Call center software is a solution that enables businesses to optimize the management of incoming and outgoing calls. It provides unified communications, enhances customer experience, and simplifies business management through computer-telephony integration (CTI). It facilitates telemarketing, customer support, and team performance tracking.
With the rise of remote work and the digitalization of customer relationships, call center software has become essential to ensuring a smooth and efficient customer experience. Today, contact centers are no longer limited to phone calls; they now integrate multichannel communication, including emails, live chat, and social media.
| Name | Key Features | Strengths | Weaknesses | Pricing & Support |
|---|---|---|---|---|
| Zendesk Talk | CRM integration, IVR, real-time supervision | Intuitive interface, excellent customer support | Limited advanced customization |
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| Aircall | Auto-dialing, CRM integration, multichannel management | Easy implementation, open API | Higher cost for SMEs |
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| VICIdial | Open source, inbound and outbound call management, recordings | Free, highly customizable | Complex technical setup |
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| GoAutoDial | Auto-dialing, real-time reporting, built-in CRM | Free, open-source, VoIP support | Limited customization |
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| 3CX | VoIP, IVR, CRM integration, video calls | Free version available, flexible solution | Advanced features require a paid plan |
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SaaS software is hosted in the cloud and accessible from any connected device. It offers:
On-premises solutions offer:
Choosing the right call center software depends on your company's specific needs. Whether you opt for an open-source or SaaS solution, efficient call management enhances productivity and customer experience. Take advantage of free trials to test different solutions before making a decision.
Call center software automates the process of handling customer interactions through multiple channels, such as phone, email, chat, and social media. It provides agents with tools to manage customer data, track interactions, and measure performance. Calls are routed to the appropriate agent based on skill and availability, and recorded for quality assurance and training purposes.
Look for features such as call routing and queuing, IVR, CRM integration, real-time reporting, and agent performance monitoring. Other useful features include call recording, analytics, and automation tools. The software should also be scalable, flexible, and easy to use.
Call center software can help improve customer satisfaction and retention by providing faster, more efficient service. It also helps increase productivity and reduce costs by automating routine tasks and providing real-time insights into performance. A well-designed call center can also help identify new sales opportunities and improve brand reputation.
Some of the best call center software options in the UK market include Genesys Cloud, Avaya, Talkdesk, Five9, and Zendesk. These software options provide a range of features and integrations that can meet the needs of different types of businesses.
Some free call center software alternatives include Zoho Desk, Freshdesk, and Bitrix24. While these options may not have all the features of paid software, they can still provide essential tools for managing customer interactions and improving agent performance.
