Microcall revolutionises call management by offering a comprehensive solution for businesses looking to streamline their communication processes. Designed for enterprises and call centres, it boasts advanced call reporting and detailed analytics that set it apart from competitors, ensuring enhanced productivity and call efficiency.

What are the main features of Microcall?

Advanced Call Reporting

Microcall excels in delivering in-depth call reporting, allowing businesses to track and analyse communication patterns effectively. This feature provides detailed analytics and insights for informed decision-making.

• Comprehensive call logs that record all inbound and outbound communication.
• Customisable reporting templates for tailored analyses.
• Real-time data updates to keep you constantly informed.

Detailed Analytics

The detailed analytics feature of Microcall provides deep insights into call performance metrics. Businesses can optimise their communication strategies based on accurate data.

• Performance metrics to evaluate call success rates.
• Trend analysis to identify communication patterns.
• Visual data representation to simplify complex data.

Enhanced Productivity Tools

Microcall includes productivity tools that help streamline operations and increase efficiency, making it an essential tool for busy call centres and businesses.

• Automated call distribution to allocate resources efficiently.
• Customisable call routing to ensure appropriate responses.
• Integration with CRM systems to enhance service quality.