Juphy is a dynamic customer support platform designed for businesses of all sizes looking to enhance their communication efficiency. Ideal for teams, it offers seamless integration across multiple channels and provides real-time collaboration to ensure prompt and effective customer interaction.

What are the main features of Juphy?

Unified Inbox

The Unified Inbox allows teams to manage customer conversations from various platforms in one central hub. This feature provides a streamlined experience, ensuring no message goes unnoticed and improving response times.

• Manage emails, social media, and live chat in one place
• Customisable labels and filters for message organisation
• Collaborative tools for team responses and task delegation

Customised Reports and Analytics

With Juphy's Customised Reports and Analytics, businesses can gather essential insights into customer interactions and team performance. This data-driven approach helps optimise communication strategies and enhance overall service quality.

• Track key performance metrics such as response times and resolution rates
• Generate detailed reports for specific timeframes and platforms
• Identify trends and areas for improvement

Real-Time Collaboration

Juphy enhances Real-Time Collaboration by providing tools that allow teamwork on customer queries. Teams can offer superior support experiences by pooling their knowledge and resources efficiently.

• Assign tasks and collaborate with teammates directly within the inbox
• Share notes and updates to ensure cohesive responses
• Automate workflows for recurring tasks to save time