JivoChat is designed for businesses aiming to enhance customer interaction through real-time chat. Catering to small and large enterprises, it offers seamless integration with multiple platforms, proactive messaging, and efficient team management tools, setting it apart in the competitive live chat market.

What are the main features of JivoChat?

Comprehensive Platform Integration

JivoChat excels at integrating with a variety of platforms to ensure that businesses can interact with their customers wherever they are. Whether it’s on your website, social media channels, or email, JivoChat has you covered.

• Seamless integration with Facebook, Instagram, WhatsApp, and more.
• Compatible with e-commerce platforms like Shopify and WooCommerce.
• Easy installation on websites with a few lines of code.

Proactive Messaging Capabilities

Anticipate customer needs with JivoChat’s proactive messaging features. Engage potential leads before they even ask a question, enhancing the customer service experience significantly.

• Automatic invitations to chat based on visitor behaviour.
• Customisable message templates for different scenarios.
• Localization to greet customers in their native language.

Efficient Team Management Tools

JivoChat offers comprehensive tools for managing your customer service team, ensuring high productivity and consistent customer satisfaction.

• Real-time monitoring of team performance and customer interactions.
• Ability to assign conversations to specific team members based on skill set.
• Detailed analytics and reports to track and improve service quality.