eGain Super Chat : Revolutionise Customer Engagement with Live Chat
eGain Super Chat: in summary
eGain Super Chat is designed for businesses seeking to enhance customer service through live chat. It caters to customer service teams and online retailers, featuring real-time text chat, seamless integration, and AI-driven assistance to set it apart from the competition.
What are the main features of eGain Super Chat?
Real-Time Text Chat for Instant Support
Experience seamless customer interaction with a focus on speed and accuracy. eGain Super Chat simplifies communication by providing:
- Instant Messaging: Engage with customers in real-time, addressing their queries swiftly.
- Dynamic Response Options: Utilise canned responses to streamline interactions without compromising personalisation.
- Customisable Chat Templates: Tailor chat windows to reflect your brand’s identity, enhancing customer experience.
Seamless Integration for Streamlined Operations
Integrate eGain Super Chat effortlessly with your existing systems to maintain a unified workflow. Key features include:
- CRM Integration: Synchronise chat data with your CRM for comprehensive customer insights and improved service.
- Ecommerce Compatibility: Embed chat functions within your ecommerce platform to assist customers at every purchase stage.
- API Support: Extend the capabilities of eGain Super Chat by integrating with various business tools and applications.
AI-Driven Assistance for Enhanced Efficiency
Harness the power of artificial intelligence to uplift your customer service operations. eGain Super Chat offers:
- Virtual Assistants: Deploy AI-powered chatbots to handle routine inquiries, freeing up agents for complex issues.
- Sentiment Analysis: Detect customer mood during conversations to tailor responses for a personalised experience.
- Predictive Analytics: Analyse chat trends and customer behaviour patterns to enhance service strategies.
eGain Super Chat: its rates
standard
Rate
On demand
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