Intercom : Chat, Emailing, Customer Support & Contact Segmentation

Intercom is a complete solution to communicate with your clients, the users of your products and the visitors of your website at all the stages of their customer journey.

Chat, email campaigns and marketing scenarios made easy

Intercom takes the form of a chatbox you can add to your website or webapp. It can be integrated to your liking, whether it be on just specific pages or throughout your website, after a certain number of visits... the choice is yours!

Free much needed time by entrusting the first steps to this smart platform, while your agents can focus on delivering the best answer to complex requests. This solution is more than a simple chatbox: it is also a powerful contact segmentation and emailing tool designed to engage and retain customers.

Provide efficient support and engage customers

You can use Intercom to set up effective engagement strategies and deliver a superior customer experience. This solution provides a wide range of features, including:

• Simplify email automation: define rules to tailor your emails to specific profiles and deliver custom answers at each step of the customer journey
• Streamline customer support: assign requests to the most relevant agent automatically and let them collaborate easily to solve any problem together
• Unify your data: use an open API to integrate rich data about your customers in one place to deliver a more personalized experience or use it as a full-fledged CRM