Verba Recording System is a comprehensive call recording software designed for businesses seeking reliable and scalable solutions. Ideal for contact centres and financial institutions, it offers seamless integration, extensive recording capabilities, and adept compliance management.

What are the main features of Verba Recording System?

Comprehensive Integration Capabilities

The Verba Recording System excels in delivering seamless integration with a wide array of communication platforms, ensuring users benefit from cohesive operations.

• Compatible with major PBX systems, VoIP services, and unified communications platforms.
• Supports multi-vendor environments for flexible deployment.
• API availability for custom integrations and automation.

High-Quality Recording Options

Offering top-tier recording quality, Verba ensures that every conversation is captured clearly, suitable for analysis and review.

• Multiple format support including audio and video recording.
• Options for real-time and scheduled recordings.
• Storage options on-premises or cloud-based, facilitating diverse operational needs.

Adept Compliance Management

Verba Recording System is particularly advantageous for sectors with stringent regulatory requirements, such as finance, by offering robust compliance management tools.

• Automated reporting features to assist in audit trails.
• Compliance protocols to ensure adherence to regulatory guidelines, such as MiFID II and GDPR.
• Keyword spotting and analytics for risk management and quality assurance.

Incorporating these features, Verba Recording System stands out as a quintessential tool for businesses prioritising clear, compliant, and integrated communication solutions.